Virtual Assistant

Virtual Patient Coordinator

Company: Game Day Men’s Health Pasadena
Job Type: Full-Time, Remote
Pay: $10.00–$12.00 per hour, based on experience, plus commission
Schedule: Monday–Friday, 8:00 AM–5:00 PM Pacific Time, with occasional Saturdays

Location Requirement: Applicants must reside and perform all work in one of the following states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, New Hampshire, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.

About the Position

Game Day Men’s Health Pasadena is seeking a full-time Virtual Patient Coordinator to support our practice remotely.

This is a patient-facing position focused on phone communication, appointment scheduling, lead follow-up, and patient support. The ideal candidate is comfortable spending a significant portion of the workday on the phone and enjoys helping patients move through the scheduling process.

Responsibilities

• Answer incoming patient calls and inquiries.
• Make outbound calls to new leads, prospective patients, and existing patients.
• Complete approximately 50–100 outbound calls per day based on lead volume.
• Schedule consultations and treatment appointments.
• Confirm appointments and assist with rescheduling and cancellations.
• Collect applicable booking deposits.
• Follow up with patients by phone, text, and email.
• Provide general information about available services and assist patients with next steps.
• Maintain accurate patient notes and communication records in the practice CRM.
• Update calendars, patient information, and lead statuses.
• Complete other administrative and patient-support duties as assigned.

Qualifications

• Previous experience in customer service, appointment setting, sales, healthcare, wellness, or medical aesthetics is preferred.
• Strong verbal and written communication skills.
• Professional and comfortable speaking with patients by phone.
• Comfortable with a high volume of daily calls and follow-up.
• Strong organization and attention to detail.
• Comfortable using CRM software, scheduling systems, email, and other web-based tools.
• Able to work independently and remain productive in a remote environment.
• Reliable and able to maintain the required work schedule.
• Willing to receive feedback and follow established procedures and communication guidelines.

Compensation and Benefits

Pay is $10.00–$12.00 per hour, based on experience.

Employees may also earn commission based on eligible deposits and conversions in accordance with the company’s commission structure.

Additional benefits include:

• Full-time remote work
• 401(k) plan
• Training and ongoing support
• Opportunity for professional growth as the practice expands

Remote Work Requirements

Employees must have a reliable internet connection and a quiet, professional workspace suitable for patient phone calls.

Because this position involves patient information, employees are required to follow all company privacy, confidentiality, and HIPAA policies when working remotely.

How to Apply

Please submit your resume along with a brief note describing your relevant experience and interest in the Virtual Patient Coordinator position.

Game Day Men’s Health Pasadena looks forward to hearing from qualified candidates.

Pay: $10.00 - $12.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Give a brief summary of why you’d be a good fit for the job.

Language:

• Spanish (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: Remote