Office Support Assistant (Remote)

Company Description Vertex Insulation Inc is a construction company headquartered in Fairbanks, Alaska, serving residential and commercial clients with insulation and related building services. From its base on Hanson Road, the company supports projects across the region, helping customers improve energy efficiency, comfort, and safety. Vertex Insulation Inc values reliable support operations that enable field teams to focus on quality work at job sites. Team members collaborate remotely and on-site to maintain smooth project coordination, scheduling, and customer communication. The company offers opportunities for individuals who are organized, dependable, and interested in supporting construction operations in a professional setting.

Role Description The Office Support Assistant (Remote) is a full-time role responsible for providing day-to-day administrative and clerical support to keep office and project operations running smoothly. This role handles incoming calls and emails, schedules appointments, and supports communication between customers, vendors, and internal teams. Responsibilities include maintaining digital records, preparing basic documents and reports, updating project and customer information, and assisting with data entry and filing in company systems. The assistant may help coordinate office equipment needs, track supply orders, and support billing or invoicing processes under guidance. This remote role requires consistent availability during business hours, clear communication, and attention to detail when managing multiple tasks and deadlines.

Qualifications

• Strong phone etiquette and communication skills for interacting with customers, vendors, and team members.
• Experience with administrative assistance and clerical skills, including scheduling, data entry, and document preparation.
• Comfort with office equipment and basic technology tools, such as email, online calendars, and office software (e.g., word processing and spreadsheets).
• Ability to organize tasks, prioritize workload, and maintain accurate records in a remote environment.
• Reliable internet access and a quiet, professional remote work setup.
• Previous experience in an office support, customer service, or administrative role is preferred.
• High school diploma or equivalent required; additional training or coursework in business administration or office management is a plus.
• Demonstrated professionalism, dependability, and willingness to learn construction-industry processes and terminology.