Senior Network Engineer

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement

data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

This position will handle escalated incidents, perform root cause analysis of any problems that may arise out of IRs and/or proactive needs for business. The candidate, also must be flexible to work in 24 * 7 environments

Responsibilities:

• Design, implement and transition firewalls, switches, access points, and other network solutions to meet the needs of customers.
• Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices (Predominantly Fortinet).
• Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
• Perform root cause analysis of critical outage and incidents.
• Maintain up-to-date industry certifications.
• Understand business requirements and design solutions accordingly
• Resolve incidents, escalate to management and vendors if necessary
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
• Should have knowledge of Web-Proxy environment like Zscaler, McAfee Web proxy.
• Ensure service performance expectations are met with service levels and quality
• Raise/escalate any service-related issues and risks to management
• Provide guidance and support to team members

Qualifications we seek in you!

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

1. Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualification:

• Professional expert level certification for Fortinet FCSS, Fortinet FCP & Fortinet NSE-4-8
• Strong understanding of routing protocols and network technologies (e.g., eBGP, iBGP, OSPF, IPSEC, trace route, Netflow).
• Advanced, hands-on experience with Fortinet products: FortiGate, FortiManager, Fortinet Secure SDWAN, FortiAnalyzer
• experience with network switches, firewalls, and wireless access points.
• Professional or Expert level network certification is required. Fortinet FCSS, Fortinet FCP, Fortinet NSE 4-8
• Professional or Expert level network certification is preferred. (Cisco, Checkpoint)
• Must have extensive experience designing, configuring, and managing enterprise-grade firewall solutions, with proficiency in network security architectures.
• Must understand routing protocols and network technologies (e.g., eBGP, iBGP, OSPF, IPSEC, trace route, Netflow).
• Must have expertise in LAN/WAN administration, including configuring DHCP, DNS, VLANs, NAT, wireless technologies, and switches, with strong proficiency in network security integration.
• Required expertise in network engineering and security firewall architecture; proficiency with Zero Trust frameworks is a bonus.
• Essential to author and adhere to defined network processes and procedures.
• Should produce accurate network diagrams and detailed design documentation for implementation; proficiency with Visio is highly desired.
• Required to have expertise in architecting, designing, and troubleshooting complex LAN/WAN network solutions; proficiency with SD-WAN networking is preferred.
• Essential to demonstrate experience designing and deploying multi-site network environments with V…