Senior New Relic & AWS Cloud Operations Engineer

We are seeking an experienced Senior New Relic & AWS Cloud Operations Engineer with strong expertise in AWS Cloud Infrastructure, New Relic Observability, Production Support, Monitoring, Incident Management, and Cloud Operations.

The ideal candidate will be responsible for designing and implementing enterprise observability solutions, building intelligent monitoring frameworks, improving service reliability, and leveraging AI-driven monitoring capabilities to enhance operational efficiency and reduce incident resolution times.

Key Responsibilities

Observability & Monitoring

• Design and implement end-to-end observability solutions across AWS environments.
• Build and maintain monitoring frameworks using New Relic.
• Create executive, operational, and engineering dashboards.
• Develop infrastructure health monitoring and service availability dashboards.
• Define and implement monitoring standards and best practices.

New Relic Platform Engineering

• Configure and manage:

• New Relic APM
• Infrastructure Monitoring
• Dashboards
• NRQL Queries
• Alert Policies

• Workflows

• Develop proactive monitoring and alerting strategies.
• Optimize observability capabilities across distributed systems.

AWS Cloud Operations

• Support and manage enterprise AWS cloud environments.

• Work with AWS services including:

• EC2
• ECS
• EKS
• RDS
• Lambda
• ELB / ALB

• CloudWatch

• Monitor cloud infrastructure health, performance, and availability.
• Support production incidents, troubleshooting, and root-cause analysis.

AI-Powered Observability

• Leverage New Relic AI capabilities for:

• Anomaly Detection
• Intelligent Alerting
• Incident Correlation

• Root Cause Analysis

• Drive AI-led observability initiatives.
• Reduce alert fatigue and improve monitoring effectiveness.
• Enhance MTTR through intelligent operational insights.

Incident Management & Reliability Engineering

• Support service reliability and operational excellence initiatives.
• Investigate and resolve infrastructure and application issues.
• Participate in incident response and post-incident reviews.
• Implement preventive measures and automation opportunities.

Automation & Continuous Improvement

• Identify opportunities for operational automation.
• Implement improvements using AI-driven monitoring insights.
• Standardize dashboards, alerts, and operational processes.
• Contribute to CloudOps and SRE best practices.

Required Skills

• 6+ years of experience in:

• AWS Infrastructure
• Cloud Operations
• Production Support

• Managed Services

• Strong expertise in:

• New Relic APM
• New Relic Infrastructure Monitoring
• NRQL
• Dashboards
• Alert Policies

• Workflow Automation

• Hands-on AWS experience with:

• EC2
• ECS
• EKS
• RDS
• Lambda
• ALB / ELB

• CloudWatch

• Strong troubleshooting and incident management experience.
• Experience designing enterprise monitoring and observability platforms.
• Understanding of reliability engineering principles.

Preferred Skills

• Site Reliability Engineering (SRE).
• DevOps practices.
• Infrastructure as Code (Terraform/CloudFormation).
• AWS Managed Services.
• ITIL processes.
• Observability Architecture.
• Cloud Security Monitoring.

Desired Candidate Profile

• Excellent communication and stakeholder management skills.
• Strong customer-facing experience.
• Ability to lead monitoring and CloudOps initiatives.
• Strong analytical and problem-solving abilities.
• Experience working in mission-critical production environments.
• Leadership or mentoring experience is highly desirable.