Assistant Executive Housekeeper - JW Marriott Grosvenor House

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriottis part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024.

JOB SUMMARY

Management position that focuses on supporting the day-to-day activities in Housekeeping operations. The Assistant Executive Housekeeping Manager works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Specific Duties

• Assist with the supervision of all housekeeping associates and contract cleaners throughout the hotel and assist the Executive Housekeeper in the overall running of the housekeeping department and to deputise for the Assistant Executive Housekeeper in his/her absence.
• To ensure compliance with quality assurance standards, company standards and external regulations including department checklists and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not.
• Drive results within the department, focusing on goals set by senior management. The focus will be guest satisfaction measures, associate engagement and department costs and profitability.
• Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) and that the department is staffed appropriately ensuring that operational needs and financial objectives are met.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Assign and ensure work tasks are completed on time, take responsibility for tasks and assignments, and made sure deadlines are met. Make decisions and provide input on possible improvements.
• Manages team effectively to achieve department goals. Effectively communicate goals and performance expectations.
• Encourages employees to provide excellent customer service, being a role model for this behaviour, setting a positive example for guest relations. Actively monitor GSS and provide solutions if needed.
• To be empowered to handle guest problems and complaints, using the LEARN model and seeking assistance from senior management if needed.
• Facilitate good up and down flow of communication within the department, including shift briefings, handovers, email, telephone and in person. Assist in preparing the agenda for departmental meetings and follow up all points raised.
• Facilitate good communication channels and relationships with other departments, specifically Front Office and the Technical Services Department.
• Manage the public areas within overall hotel
• Check VIP rooms and long staying guests daily.
• Be involved in monthly accruals, forecast planning, Profit & Loss results, and annual budgeting.
• Support with the ordering of cleaning and guest supplies, ensuring these are purchased in line with budgets but making sure the hotel has enough supply.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests.

Associate Relations:

• Supervises staffing levels to ensure that operational needs, and financial objectives are met.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.  Ensures associates are cross-trained to support successful daily operations.
• Uses all available on th…