AI & Automation Specialist

HOURS: Monday – Friday, 40 - 50 hours/week

LOCATION: This position may work 100% remotely from almost anywhere in the USA, were we are registered to have employees.

The AI & Automation Specialist is a hands-on role responsible for identifying, designing, implementing, and supporting AI and automation solutions across OL USA. Working closely with the Senior Director of Information Technology and business teams, this position turns operational needs into practical solutions that improve efficiency, reduce manual work, standardize processes, and deliver measurable business value.
This role owns initiatives from planning through deployment, adoption, and continuous improvement while ensuring all solutions comply with company standards for security, privacy, compliance, and data governance.

KEY RESPONSIBILITIES:

• Partner with the Senior Director of Information Technology and business stakeholders to identify and prioritize AI, automation, and process improvement opportunities.
• Lead AI and automation initiatives from requirements gathering through deployment, training, adoption, and ongoing optimization.
• Build and maintain workflow automations using Microsoft Power Automate, Microsoft 365 applications, and approved business systems.
• Apply generative AI technologies to business processes including document processing, data extraction, classification, summarization, workflow decision support, and exception handling.
• Design reliable, scalable solutions with appropriate approvals, controls, notifications, error handling, and recovery processes.
• Support integrations using APIs, connectors, webhooks, JSON, and related technologies.
• Evaluate AI and automation tools for functionality, security, privacy, compliance, integration requirements, cost, and return on investment.
• Ensure solutions adhere to company standards for data privacy, security, governance, compliance, and responsible AI use.
• Monitor solution performance, user adoption, cost savings, and business outcomes; recommend improvements as needed.
• Create process documentation, SOPs, testing records, training materials, and user support documentation.
• Coordinate with internal teams, vendors, and technical partners while maintaining ownership of project outcomes.
• Provide leadership with clear status updates, risks, recommendations, and results.

QUALIFICATIONS:

• 2-4 years of experience in workflow automation, business systems, process improvement, technology implementation, application support, or a related field.
• Hands-on experience building and troubleshooting Microsoft Power Automate solutions or similar workflow automation platforms.
• Practical experience using AI tools such as Microsoft Copilot, ChatGPT, Claude, Azure AI, or similar technologies.
• Working knowledge of Microsoft 365 applications, particularly Outlook, SharePoint, Teams, and Excel.
• Familiarity with APIs, JSON, connectors, authentication concepts, and business-system integrations.
• Strong analytical, troubleshooting, documentation, communication, and project management skills.
• Ability to independently manage multiple initiatives and drive projects through completion.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

ABOUT OL-USA LLC:

OL USA is one of the fastest growing privately held International Logistics companies in the world. We streamline global commerce with our vast array of services and network of agents in over 140 countries, making us truly local, around the world.

We are headquartered in New York and have 15 domestic offices, 3 international offices, and dedicated partners strategically located across the globe. Our experience, expertise, resources, and market knowledge make us a truly global logistics solutions provider.

We are dedicated to maintaining and providing solutions to all our client’s logistical needs. Our market advantage comes from our creative and individualized solutions combined with our technology to track and manage our customer shipments with the highest accuracy.

BENEFITS

• Competitive healthcare benefits with a substantial company contribution, including medical, dental, vision.
• Life and AD&D, employer-paid
• Short- and Long-Term Disability; employer-paid
• 3 weeks of paid vacation, 9 sick/mental health leave days
• Company holidays and other leave po…