Technical Writer III – Security Products

Job Title: Technical Writer III – Security Products

Location: San Jose, CA 95134 (top priority/preferred location); candidates based elsewhere in the U.S. are also welcome to apply and will work remotely

Work Setting: Hybrid, onsite 3 days per week for San Jose-based candidates; remote for candidates based in other locations

Engagement: Long-term contract

Key Responsibilities

• Independently own and drive complex, cross-functional documentation initiatives for security products.
• Collaborate with engineering, product management, and customer support teams to gather technical information and ensure documentation accuracy.
• Create and oversee installation guides, release notes, and other user content.
• Organize and present complex technical information in a clear, concise, and logical manner for various personas (end users, installers, and support staff).
• Edit and update existing documentation to reflect product updates and new features.
• Mentor and provide guidance to junior technical writers.
• Establish and refine standards and templates for technical writing and documentation.

Required Qualifications

• Bachelor’s degree in Technical Communication, Engineering, Computer Science, or a related field.
• 7+ years of experience writing security documentation for networking products.
• Excellent written and verbal communication skills, with experience reviewing and editing others’ work.
• Deep understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
• Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
• Experience with project management and issue-tracking platforms like Atlassian Jira.
• Demonstrated experience working in and guiding cross-functional technical teams.
• Experience with content management systems like Adobe Experience Manager or similar.
• Attention to detail and ability to manage multiple complex projects simultaneously.
• Experience transforming content to be AI-ready, enabling end users to find information quickly and easily, in line with the client’s AI content strategy.