Technical Writer II – Security Products

Job Title: Technical Writer II – Security Products

Location: San Jose, CA 95134 (top priority/preferred location); candidates based elsewhere in the U.S. are also welcome to apply and will work remotely

Work Setting: Hybrid, onsite 3 days per week for San Jose-based candidates; remote for candidates based in other locations

Engagement: Long-term contract

Key Responsibilities

• Develop and maintain detailed end-user documentation for security products.

• Collaborate with engineering, product management, and customer support teams to gather technical information and ensure documentation accuracy.

• Create installation guides, release notes, and other user content.

• Organize and present complex technical information in a clear, concise, and logical manner for various personas (end users, installers, and support staff).

• Edit and update existing documentation to reflect product updates and new features.

• Follow established standards and templates for technical writing and documentation.

Required Qualifications

• Bachelor’s degree in Technical Communication, Engineering, Computer Science, or a related field.

• Proven experience independently writing and owning security documentation for networking products (minimum 4 years preferred).

• Excellent written and verbal communication skills.

• Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).

• Proficient in authoring tools such as Oxygen XML, Markdown, or similar.

• Experience with project management and issue-tracking platforms like Atlassian Jira.

• Experience working in cross-functional technical teams.

• Experience with content management systems like Adobe Experience Manager or similar.

• Attention to detail and ability to manage multiple projects simultaneously.

• Experience transforming content to be AI-ready, enabling end users to find information quickly and easily, in line with the client’s AI content strategy.