Senior Software Engineer – Monitoring Engineer

Job Description

WHAT YOU’LL DO

As a Senior Software Engineer – Monitoring Engineer at H&M Business Tech , you will work in an agile context and take responsibility for continuously evolve and create value adding monitoring and visibility into production from a customer experiences perspective, maintain monitoring guiding principles for the domain, perform analytics and audits on what’s in production, act as an enabler to our colleges and teams within the domain to help drive adoption of the monitoring principals and help us achieve commercial execution excellence.

We are now looking for a passionate Technical Engineer with a strong skillset within application and traffic flow monitoring. You are driven by putting that skillset and previous experiences to use to gain transparency into application performance on a holistic level, always tied to the customer experience.

Key Responsibilities

• Set up, continuously improve and innovate around application and customer experience monitoring.
• Data driven based on understanding of common goals and identify gaps.
• Current solutions are heavily built around Dynatrace, SPLUNK dashboards for performance and scalability measurements.
• Work to incorporate AI to improve value-adding insights by identifying possible candidates and finding those opportunities.
• Review outcomes and assist product teams in analyzing data to drive positive changes.
• Closely interact with our operation teams to get real-life input.
• Create insightful reports and audit reports and present results to various stakeholders.
• Drive our overall framework for Customer Experience Monitoring.
• Being an advisor to functional teams in application monitoring related questions.

WHO YOU’LL WORK WITH

At H & M you’ll be with the Digital Foundation area which is integral part of the Commercial Tech Domain . This area builds on the existing Product Operations and Online Applications units, reflecting the organization’s evolution toward a more integrated digital capability and focusing on enabling teams to deliver with excellence. Delivery Foundation - Providing a mixture of niche platform SMEs, e.g. traffic flow optimization, platform vendor management and enabling support to teams both in area and wider on core NFRs topics.

You’ll be part of a global, cross-functional team focused on enabling data driven decision making at the core of our customer offering. Our mission is to empower assortment teams to efficiently and accurately plan and adjust demand for articles across all markets and touchpoints, with the flexibility to swiftly adapt to changing circumstances.

WHO YOU ARE

We are looking for people with…

• 6-10 years of work experience in Application Monitoring. Previous experience with Application Monitoring Engineering and monitoring tools. Previous experience in performance testing tools as a bonus.
• Experience in Splunk is must
• Experience of API architecture is a must.
• Good knowledge of Open Telemetry, Dynatrace, JMeter and mPulse or similar tools.
• Experience of working closely with functional developers and technical teams to understand their needs and convert into application monitoring requirements
• An understanding of the application monitoring needs to get clarity into customer experience, site performance on a holistic level with ability to do drill downs, connecting the effect of commercial activities to results and effects within the flows throughout the customer journey and within the system in different e-com solution layers from front-end/APP to cloud front end and backend.
• Good communication skills as you will collaborate with many product teams supporting them with performance testing and monitoring needs.
• Being able to foresee and understand how new functionality/services affect/create new monitoring needs.
• Having a never satisfied thirst of always finding new, innovative and efficient technologies and/or technical components can help improve application experience monitoring.

It would be fantastic if you also have:

• A good understanding of retail and e-commerce and large international organizations.
• Very good understanding of the effects a microservice/API architecture can have on monitoring and maintaining a holistic overview.
• Hands-on experience of Cloud Devops.
• Experience working in agile development organizations.
• Experience of front-end development is a merit but not mandatory.
• Good un…