Associate Software Engineer

Summary:

We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

Here are some of the specific details:

Job Title: Technical Support Engineer - Service Management

Job Duration: 12 months

Job Location: Orlando, FL (Hybrid – 3 days onsite)

REQUIRED SKILLS:

• Experience writing and debugging JavaScript Code.
• Ability to troubleshoot difficult technical issues.
• Experience with HTML, CSS, XHTML (Angular or React preferred).
• Understanding of relational databases such as MySQL.
• Work Authorization - Due to FTE budget planning, candidates must be a US Citizen or Green Card holder.

Key Responsibilities

• Debug issues reported on ServiceNow applications, analyze and debug JavaScript code as well as find better solutions to custom code.
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
• This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

A reasonable, good faith estimate of the minimum and maximum for this position is $35/hr. to $42/hr. on W2.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/