Legal Case Assistant

Employment Type: Full-Time
Department: Prelitigation
Reports To: Legal Administrator

Torgenson Law is a highly recognized personal injury law firm with a strong reputation for exceptional client service, professionalism, and results. We believe that the way we treat our clients is just as important as the legal work we perform on their behalf.

Our success is built on a dedicated team, efficient systems, and a commitment to helping our clients navigate difficult times. We take pride in our collaborative work environment and the important role every team member plays in our success.

Position Overview

Torgenson Law is seeking a detail-oriented, organized, and dependable Personal Injury Legal Case Assistant to support our case management team and daily firm operations.

This position is responsible for opening insurance claims, accurately maintaining claim information in CASEpeer, managing incoming faxes and the daily Mail Log, and assisting with firm-sponsored charitable events and community outreach initiatives. The ideal candidate is proactive, organized, and able to manage multiple responsibilities while maintaining accuracy and professionalism.

Key Responsibilities

Insurance Claims & CASEpeer

• Open personal injury claims with applicable insurance companies, obtain necessary claim information and prepare/send letters of representation to the insurance companies.
• Enter and maintain accurate insurance information in CASEpeer, including claim numbers, adjuster contact information, and coverage details.
• Follow up with insurance carriers confirming coverage and liability acceptance, obtaining declaration/policy information as well as any other needed outstanding claim information.
• Communicate updates and discrepancies to the appropriate team members.

Health Insurance Verification

• Audit client matters to confirm for Health Insurance information and cards.
• Reach out to client to request Health Insurance information and cards if missing from client matters.

Fax Management & Mail Log

• Monitor and manage the firm’s incoming fax account daily.
• Maintain an accurate daily Mail Log of all faxes received.
• Identify time-sensitive documents and ensure they are routed appropriately.
• Maintain confidentiality when handling client and legal documents.

Charitable Events & Community Outreach

• Assist with coordinating firm-sponsored charitable events and sponsorships.
• Confirm sponsorship levels, deadlines, and event requirements with event coordinators.
• Send requested firm logos, attorney information, and other promotional materials.
• Create and edit online flyers and promotional materials using Canva.
• Assist with event-related administrative tasks and community outreach projects.

Client Concierge & Client Care

• Coordinate flowers, care packages, sympathy gifts, and other thoughtful gestures for clients experiencing significant physical, emotional, or personal hardships.
• Work with the case management team to identify opportunities to provide additional support.
• Help ensure clients feel valued and cared for through personalized gestures that reflect Torgenson Law’s commitment to exceptional client service.

General Administrative Support

• Maintain organized records and follow established firm procedures.
• Manage competing priorities and meet deadlines.
• Communicate proactively with team members and outside contacts.
• Assist with special projects and other administrative duties as needed.

Qualifications

Required:

• Previous legal administrative, legal assistant, insurance claims, or relevant office experience.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with computers and the ability to learn new software.
• Ability to manage multiple tasks independently while working effectively with a team.
• Professionalism, dependability, and discretion when handling confidential information.

Preferred:

• Experience in a personal injury law firm or insurance claims environment.
• Familiarity with CASEpeer or similar case management software.
• Experience with fax management and document tracking.
• Familiarity with Canva and event coordination.

Pay: $22.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Paid time off
• Referral …