Sr Software Engineer (Backend Support- C++/Golang/Python)

Job Summary

The impact that you will be making

• The role is responsible for monitoring applications, investigating incidents, troubleshooting
• production issues, coordinating with engineering teams, and ensuring the availability and reliability of critical systems.

• This position requires working in rotational shifts, including night shifts, weekends, and holidays, to support a 24 7 production environment.

  Responsibilities

  Production Application Support

• Monitor backend applications, services, APIs, databases, queues, and other critical production systems.
• Provide Level 2 and L3 production support and respond to incidents within defined SLAs.
• Troubleshoot application failures, performance issues, API errors, data issues, and service disruptions.
• Perform initial investigation, log analysis, and issue triaging before escalating to the appropriate engineering teams.

• Identify recurring production issues and work with development teams on permanent fixes.

  Incident Management

• Respond promptly to production alerts and incidents during assigned shifts.
• Own incidents from identification through investigation, mitigation, resolution, and closure.
• Coordinate with Development, DevOps/SRE, QA, Database, and Infrastructure teams during critical incidents.
• Escalate issues based on defined severity levels and escalation procedures.
• Maintain clear and timely communication with relevant stakeholders during major incidents.

• Participate in Root Cause Analysis (RCA) and post-incident reviews.

  Monitoring Observability

• Monitor system health, application performance, availability, and error rates using observability and monitoring tools.
• Analyze application logs, metrics, traces, and alerts to identify issues and potential risks.
• Help improve alerting mechanisms to reduce false positives and improve incident response.

• Monitor scheduled jobs, batch processes, data pipelines, and integrations where applicable.

  Operational Excellence

• Create and maintain runbooks, SOPs, troubleshooting guides, and knowledge-base documentation.
• Perform regular health checks and operational activities as per defined procedures.
• Identify opportunities for automation to reduce manual support effort and repetitive operational tasks.
• Participate in deployment validation and production readiness activities.
• Support release activities, including monitoring applications after production deployments.

• Ensure proper shift handovers, including open incidents, ongoing investigations, risks, and pending activities.

  Continuous Improvement

• Analyze recurring incidents and operational trends.
• Work with engineering teams to improve application stability, reliability, performance, and supportability.
• Recommend improvements to monitoring, logging, alerting, automation, and operational processes.

• Contribute to reducing MTTR (Mean Time to Resolution) and improving service Availability.

  What lands you in this Role

• Strong understanding of backend applications and distributed systems.
• Experience with one or more backend programming languages such as: Go (Golang), Java, Python, C++
• Good understanding of REST APIs and microservices architecture.
• Experience troubleshooting application and production issues using logs and monitoring tools.
• Knowledge of Linux/Unix commands and shell scripting.
• Understanding of databases such as PostgreSQL, MySQL, MongoDB, or similar technologies.
• Basic understanding of caching technologies such as Redis.
• Familiarity with messaging or streaming platforms such as Kafka, RabbitMQ, or similar technologies.
• Understanding of HTTP, networking fundamentals, and API troubleshooting.
• Experience with monitoring and observability tools such as Datadog, Grafana, Prometheus, ELK, Splunk, or similar tools.
• Familiarity with containerized environments and technologies such as Docker and Kubernetes is preferred.

• Understanding of CI/CD pipelines and release/deployment processes is an advantage.

  Qualifications Experience

• Bachelor s degree in Computer Science, Engineering, or a related technical discipline.
• 4-7 years of experience in Backend Engineering, Application Support,
• Production Support, Site Reliability, or a similar role.
• Experience supporting business-critical or customer-facing production applications are preferred.
• Experience …