Sr Software Engineer - BMC Remedy

Employment Type Permanent

Senior Software Engineer - BMC Remedy

Job Summary

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

Focus of the Role

What You’ll Do

Product Technology - Software Engineering IT develops and maintains Telstra’s software and IT systems, working on some really cutting-edge technologies.

• Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.
• Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.
• Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.
• Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.
• Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.

About You

• Minimum 10+ years of experience in BMC remedy
• Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, APIs
• Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting
• Experience on iPass and Webhooks
• Good knowledge of SRM , Knowledge Management , Atrium CMDB
• Remedy Workflow customizations using Developer Studio
• Basic ITIL Framework concepts
• Experience in proposing and implementing architecture of Custom integrations
• Experience in configuring and working on Remedy Server-group environment
• Previous experience of working overlay concept
• Experience on BMC Helix Deployment manager
• Should have ITSM integration experience with other remedy web service integration.
• Experience in performance tuning and troubleshooting BMC Remedy AR Server issues
• Good in customer interaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.