Staff Cloud Network Engineer

This is a Fully Remote Job

About Our Client:

The organization operates in the cloud network security sector, addressing the complexity and cost challenges of cloud infrastructure. It provides a Cloud Native Security Fabric that governs workload communication paths across multiple cloud environments, enabling centralized policy enforcement at the workload level rather than chokepoints. Its platform is used by over 500 enterprises worldwide, supporting multi-cloud networking and security needs.

About the Opportunity:

The STAFF CLOUD NETWORK ENGINEER role is part of the customer support team, focusing on enabling customers to adopt and integrate multi-cloud networking and security software effectively. The position ensures customer satisfaction by providing expert technical guidance, troubleshooting, and strategic support, directly impacting the successful deployment and operation of the organization’s software solutions.

Responsibilities:

• Serve as a subject matter expert and technical escalation point for complex cloud networking issues.
• Collaborate with sales, solution engineering, and product teams to resolve advanced customer problems.
• Lead resolution of issues related to deployment, integration, optimization, and upgrades.
• Provide hands-on support including live troubleshooting, packet analysis, and root cause analysis.
• Manage high-priority escalated cases, coordinating with internal teams for timely solutions.
• Identify, document, and report product defects to improve product quality.
• Work with engineering and support leads on bug reproduction and fix validation.
• Develop and maintain technical documentation and best practice guides.
• Offer technical feedback on recurring issues and recommend improvements.

Requirements:

• Minimum 8 years of experience in customer-facing technical roles such as customer success, technical support, or network engineering.
• Strong understanding of networking fundamentals including routing, switching, BGP, OSPF, TCP/IP, DNS, NAT, IPsec VPN, and SSL VPN.
• Experience with cloud networking architectures across AWS, Azure, and GCP.
• Proficient in configuring and troubleshooting network and security products from vendors such as Cisco, Palo Alto, Check Point, Fortinet, Juniper, and others.
• Solid knowledge of virtualization, Linux internals, and infrastructure software.
• Experience with scripting languages like Python and shell scripting for automation and log analysis.
• Familiarity with security concepts including firewalls, IPS/IDS, segmentation, and zero-trust architectures is advantageous.
• Strong analytical skills for diagnosing complex distributed system issues.
• Effective communication skills to convey technical information clearly.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or equivalent experience.

Pay Range and Compensation Package:

• The Dallas-based annual base salary range for this full-time position is $131,300 - $154,500 plus benefits, 401(k) match, equity, and eligibility for bonuses. The pay range depends on role, location, skills, experience, and education.

Benefits & Perks:

• 100% coverage of employee premiums and 88% coverage of dependent premiums for medical, dental, and vision insurance.
• 401(k) match.
• Short and long-term disability insurance.
• Life and AD&D insurance.
• $1,000 per year education reimbursement.
• Flexible vacation policy.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.