Web & Digital Experience Designer

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a Web & Digital Experience Designerto join our team.

The Web & Digital Experience Designer owns the execution, performance, and continuous evolution of CTM’s website and digital conversion experiences. This role bridges web development, UX, conversion optimization, and marketing technology, ensuring Marketing can quickly launch and optimize landing pages, campaigns, interactive demos, and other digital experiences without relying on shared development resources.

This is a hands-on role for someone who can both build and optimize, partnering closely with Marketing, Product, CX, Sales and Partnership teams.

As a successful Web & Digital Experience Designer you will:

• Own day-to-day development, maintenance, performance, and optimization of CTM.com and campaign landing pages
• Build and iterate landing pages and digital experiences supporting paid media, product launches, vertical campaigns, events, partnerships, and lifecycle programs
• Partner with Marketing Ops and Integrated Marketing on CRO, A/B testing, personalization, analytics, and conversion tracking
• Integrate interactive product experiences such as Storylane throughout high-intent buyer journeys and optimize engagement through the demo-to-sales handoff
• Partner on technical SEO/AEO, structured data, site architecture, page speed, accessibility, and AI-search readiness
• Support evaluation and potential migration of the website CMS, including WordPress vs. Payload, HubSpot or other tools and associated integrations/workflows
• Work with creative to translate brand and UX standards into responsive, polished digital experiences
• Maintain strong QA standards across browsers, devices, forms, tracking, links, integrations, and site releases
• Identify opportunities to use AI and automation to accelerate page development, testing, personalization, and ongoing site optimization

What skills will help you be effective on our team?

• Degree in Graphic Design or a related field
• 4–7 years of professional design experience, preferably in an agency or multi-client environment
• Strong front-end development skills: HTML, CSS, JavaScript and responsive development
• Hands-on CMS experience; HubSpot and WordPress experience strongly preferred
• Landing-page development and conversion-rate optimization
• UX/UI fundamentals and ability to collaborate effectively with designers
• GA4 and digital analytics/tracking experience
• Technical SEO, schema/structured data, site performance and accessibility knowledge
• Experience integrating AI, marketing platforms, forms, CRM workflows, interactive demos and third-party tools
• Motion graphics, animation, or video production experience is a plus, particularly for creating lightweight web animations, product visuals, and digital advertising assets
• Strong QA, project management, and troubleshooting skills
• Comfortable working in Trello or other project management tools
• Strong time managemen…