Remote AI Automation Specialist for Software Company

Work From Anywhere in LATAM or the Philippines

Work Schedule: EST 9:00 AM – 6:00 PM (Monday–Friday, 40 hours/week)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.

Hear why we exist, what we believe in, and who we’re building for: Watch here

About the Client

A bootstrapped AI-powered B2B SaaS company serving the catering and events industry is looking for an AI Automation Specialist to own lead sourcing and operational coordination for its growing portfolio of restaurant and hospitality clients. The company runs a productized outbound agency service on top of its core platform—executing AI-assisted cold email campaigns at scale for 20–30 restaurant and catering businesses.

This is an early-stage, founder-led team (two founders currently), and this hire joins as the third team member and the company’s first dedicated operations hire. The team is lean, technically strong, and building rapidly. Leadership is hands-on with high expectations for self-direction and proactive problem-solving.

About the Role

This is an execution-heavy, automation-focused role blending lead sourcing, campaign coordination, and light client support—not a strategic account management position. You’ll source leads using AI-powered enrichment tools, manage AI bot responses to inbound prospects, introduce warm leads to clients via email and text, set up email infrastructure for new client onboards, and monitor campaign deliverability. All prospect and client communication happens over email and text—no phone calls required.

Success in this role means consistently sourcing 1,000+ leads per week, responding to bot-generated replies within 30 minutes, and proactively identifying workflow inefficiencies before they block the team. Scope will evolve significantly over 6–12 months as more manual tasks are automated, so comfort with ambiguity and shifting responsibilities is essential. What matters most is that you make each process better as you go—identifying gaps and building solutions without waiting to be told.

Core Responsibilities

Lead Sourcing & Campaign Setup

• Source approximately 1,000+ leads per week using AI-powered enrichment platforms connected to cold email infrastructure
• Build and maintain lead lists for ongoing outbound sequences across multiple active client campaigns
• Add sourced leads directly into cold email platforms (Instantly, Email Bison, etc.) to keep all campaigns fully populated
• Set up email infrastructure for new client onboards, including domain purchases, inbox provisioning, and alias configuration
• Monitor email deliverability metrics and flag or replenish any inbox below 50% delivery rate

Outbound Response Management & Lead Handoffs

• Manage AI bot responses to 10–40 inbound prospect replies daily, reviewing and approving all bot-drafted emails before they are sent (human-in-the-loop quality control)
• Draft professional, on-brand email responses as the outbound alias on behalf of clients
• Introduce warm, interested leads to clients via email and text with relevant prospect context
• Follow up on 5–10 outstanding leads daily to keep the pipeline moving and warm

Client Onboarding & Campaign Operations

• Own the end-to-end onboarding workflow for new clients (approximately every other week), including campaign infrastructure setup and messaging alignment
• Coordinate with founders on client-specific messaging, target audiences, and campaign parameters
• Proactively reach out to clients when campaigns show low response rates or unusual patterns
• Maintain ongoing, light communication with clients via email and group chats for logistical updates and troubleshooting

Automation Development & Workflow Optimization

• Identify inefficiencies in current processes and propose or implement lightweight improvements without waiting for instruction
• Experiment with new lead sources, outreach angles, and automation approaches
• Stay current on emerging AI tools and features and assess fit for the company’s operations
• Build and maintain lightweight automations using N8N, Zapier, Make, Claude Code, or similar platforms to reduce repetitive work
• Flag problems early and bring proposed solutions to leadership before escalation is needed

Requirements

Must-Have

-…