Manager, AI Platform & Agentic Orchestration

Job Code
L2426IT

Department Name
IT Infrastructure

Reports To
Director, IT Infrastructure Strategy

FLSA Status
Exempt

Union Code
N/A

Management
Yes

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary:

The Manager, AI Platform & Agentic Orchestration is a hands-on technical leadership role responsible for building, configuring, operating, and governing the infrastructure that enables enterprise AI and agentic capabilities across Building Service 32BJ Benefit Funds (the “Funds”). The position focuses on the technical foundation required to safely deploy AI platforms, agents, models, skills, integrations, guardrails, and related services at scale. Rather than serving primarily as a business-facing solutioning role, this position owns the operational architecture and day-to-day management of the Funds’ AI platform environment, including agentic infrastructure, model deployment, skill deployment, MCP server management, configuration standards, access controls, monitoring, usage management, and cost controls. The Manager, AI Platform & Agentic Orchestration works closely with IT Infrastructure, Security, Development, Data Strategy, Data Governance, and Compliance to ensure that AI capabilities can be implemented securely, reliably, and cost-effectively while protecting participant data and maintaining alignment with HIPAA, HITECH, DOL cybersecurity guidance, and internal policies. The role is expected to collaborate with technical and security leaders, including security counterparts such as the Information Security team, to ensure appropriate controls, guardrails, and incident-response practices are built into the AI operating environment.

Essential Duties and Responsibilities:

• Own the technical configuration, administration, and operational management of the Funds’ enterprise AI and agentic infrastructure, including platform settings, environments, integrations, access controls, logging, and monitoring.

• Configure and manage agentic AI platforms and operating environments, including an AI-driven Software Development Lifecycle (SDLC) automation platform, ensuring that settings, permissions, guardrails, connectors, and deployment standards are implemented consistently and securely.

• Evaluate AI coding and agent tools such as Claude, GitHub Copilot, OpenAI/Codex, and Databricks Genie for use by the organization to address business needs.

• Deploy, configure, and maintain AI models, agents, skills, prompts, workflows, and related services across approved enterprise platforms such as Microsoft 365 Copilot, Azure OpenAI, Azure Databricks (Omnigent, Genie), Microsoft Foundry, Claude, and other sanctioned AI tooling.

• Manage MCP servers, agent-to-system integrations, API connections, knowledge sources, tool access, and other technical components required to enable secure agentic workflows.

• Implement technical guardrails, including role-based access, data-loss…