Senior Software Engineer- Data & Application Support

Senior Software Engineer: Data & Application Support

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com (https://www.circana.com).

What will you be doing?

As a Data & Application Support Engineer, you will support critical business data processing and application services, ensuring the reliability, accuracy, and performance of ETL processes, reporting solutions, and business applications. Working with both internal stakeholders and external clients, you will investigate issues, implement improvements, and contribute to the ongoing development of data and application platforms. The role offers the opportunity to work across a broad technology stack while continuously developing new technical skills and expertise.

Job Responsibilities:

• Support and maintain weekly ETL processes within SQL Server environments.
• Monitor, investigate, and resolve ETL job failures and data processing issues.
• Support and maintain Microsoft Tabular Models and SQL Server Analysis Services (SSAS) cubes.
• Analyse, diagnose, and resolve data quality, integrity, and performance issues.
• Investigate root causes of data, application, and system issues, implementing corrective actions where required.
• Support, maintain, and enhance business applications developed in Python and C#.
• Develop and implement application enhancements, bug fixes, and performance improvements.
• Participate in testing, deployment, and release activities.
• Manage and maintain source code using SVN and GitHub repositories.
• Work with development teams to ensure effective version control and change management practices.
• Provide technical support to internal business users and external clients.
• Communicate effectively with stakeholders regarding incidents, service requests, and enhancement activities.
• Create and maintain technical documentation, support procedures, and operational runbooks.
• Contribute to the continuous improvement of support processes, automation, and monitoring capabilities.

Requirements:

• Strong analytical and problem-solving skills.
• Ability to troubleshoot complex data and application issues.
• Experience supporting business-critical systems within a production environment.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.
• Customer-focused with a commitment to delivering a high level of service.
• Ability to work independently and collaboratively within a team environment.
• Ability to quickly learn and apply new technologies, tools, and business systems.
• Commitment to continuous professional development and technical learning.

Essential Experience:

• Experience supporting SQL Server databases and ETL processes.
• Experience troubleshooting and resolving SQL job failures and data processing issues.
• Experience supporting Microsoft Tabular Models and SSAS cubes.
• Experience analysing and resolving data quality, reconciliation, and performance issues.
• Experience supporting, maintaining, and enhancing applications developed in Python and C#.
• Experience implementing software fixes, enhancements, and maintenance releases.
• Experience using source control systems, including SVN and GitHub.
• Experience working directly with internal stakeholders and external c…