AWS Cloud Engineer III

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.
• Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

The AWS Tier III Engineer is a senior infrastructure engineering and escalation role responsible for the support, design, implementation, troubleshooting, and optimization of complex client environments, with a primary focus on Amazon Web Services (AWS).

This position serves as a Tier III escalation point for complex technical issues that require advanced troubleshooting and engineering expertise beyond standard Tier I and Tier II support. The engineer will work directly with clients, internal engineering teams, vendors, and other technical resources to resolve critical issues, implement infrastructure improvements, and provide ongoing technical guidance.

While AWS is the primary area of specialization, this role requires broad infrastructure knowledge across networking, Windows/Linux systems, identity, security, backup, disaster recovery, virtualization, monitoring, and hybrid environments.

Ideal Candidate

The ideal candidate is a highly experienced infrastructure engineer who is comfortable operating independently in complex client environments and is capable of moving beyond traditional break/fix support.

The engineer should be able to take an issue from:

Escalation Investigation Root Cause Remediation Documentation Preventative Improvement

The successful candidate will combine deep AWS technical knowledge with broad infrastructure expertise, strong communication skills, sound engineering judgment, and the ability to mentor other engineers.

This position is an AWS-focused Tier III infrastructure engineering role, rather than an AWS-only administration position. The engineer must be capable of troubleshooting …