Senior Network Engineer

PYRAMID Business Systems, a locally owned and fully insured IT consulting, support, and security firm located in Binghamton, NY, with a history spanning 35 years, is currently seeking an experienced network engineer. The ideal candidate will possess a robust network competency and hold industry-recognized certifications. PYRAMID offers a competitive salary and benefits package, commensurate with experience and certifications.

Job Summary:

The primary responsibility of this role is to assist in the design, implementation, maintenance, and support of technology environments for both SMB and enterprise clients. This encompasses a diverse range of technologies including Windows, Hyper-V, VMware, Storage solutions, Active Directory, O365, and development support for systems and applications infrastructure. The candidate should be proficient in managing all phases of server and desktop processing/operating systems, capable of handling complex problems across multiple technology platforms.

Duties/Responsibilities/ Essential functions:

• Administering Windows servers and maintaining Microsoft Active Directory configurations.
• Supporting and managing all O365 related products.
• Designing and managing application interfaces and dependencies.
• Providing architectural design and support for various application platforms.
• Developing and maintaining comprehensive platform network documentation.
• Offering tier 3 troubleshooting support as necessary.
• Implementing and configuring new servers, workstations, printers, firewalls, switches, wireless access points, group policies, etc.
• Diagnosing, troubleshooting, and resolving hardware, software, and network infrastructure issues.
• Executing network security measures to safeguard client environments.
• Researching and evaluating new technologies to meet client IT requirements.
• Providing both remote and onsite support to clients.

Required Skills and Abilities:

Experience (5+ years):

• Advanced triage and troubleshooting capabilities
• Comprehensive understanding of network concepts
• Expertise in network administration, including layer 3 switching, firewalls, and wireless networks
• In-depth knowledge of network and application security
• Proficiency in Active Directory
• Extensive experience with Windows Servers
• Competence in VPN and remote connectivity
• Advanced knowledge of Microsoft technologies such as Azure, Microsoft 365, Microsoft Entra ID/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2025+, DHCP, and DNS
• Availability to work nights and weekends as required for project completion or issue resolution
• Strong project management skills
• Experience with managing technology
• Exceptional problem-solving and troubleshooting abilities
• Professional and effective communication skills
• Ability to work as part of a team
• Possession of reliable transportation and valid driver’s license
• Background check required

Qualifications:

• Prior experience in service desk or technical support roles is required
• High level of diplomacy and strong interpersonal skills
• Customer service-oriented mindset
• Exceptional troubleshooting skills

Education and Experience:

• High school diploma or equivalent; Bachelor’s degree; or a combination of education and experience that provides the knowledge, skills, and abilities perform required duties effectively
• Experience in network administration
• IT-related certifications are an advantage

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person