Vice President, AI Workforce Transformation Leader

Job Classification:

Corporate - People Team

As the Vice President, AI Workforce Transformation Leader, you will serve as the architect for an AI‑enabled work redesign. In this newly created, high‑impact role, you will help shape the future of how Prudential works by driving the cultural, workforce, and organizational shifts required to fully realize the value of AI. You will help define the vision, frameworks, and operating models that enable human‑AI teaming, accelerate adoption, and position Prudential’s workforce for long‑term success in an AI‑augmented environment.

This role reports jointly to the Chief Talent & Capability Officer and the Chief Data and AI Officer. You will co‑own the AI workforce transformation strategy with the CDAIO, with direct access to technical roadmaps, platform adoption data, and engineering resources to inform your planning. Through this partnership, you will guide decisions on job transformation, talent strategy, and organizational change across every division and geography. Through scalable, human‑centered models, you will strengthen business agility, elevate productivity, and ensure Prudential is equipped to lead in a rapidly evolving digital landscape.

Strategic Context and Impact

This role exists at a pivotal moment for Prudential. The technology foundation is largely in place; what remains is the harder, more important work of transforming how our people work, how we develop talent, and how we lead through unprecedented change. You will operate within the following enterprise context:

• You will lead workforce transformation across a global footprint including the U.S., Japan, Brazil, Mexico, and Global Capability Centers in India and Ireland, each with distinct regulatory, cultural, and talent dynamics.
• Your workforce strategies will directly determine Prudential’s ability to capture value at stake for efficiencies across the workforce.
• The Enterprise Agentic AI Platform enters production in 2026, introducing autonomous AI agents that fundamentally change how work is supervised and how jobs are structured.
• Prudential has a $76.3M FY26 Data and AI portfolio investment, with 300+ AI use cases in flight across 18 business units and 75+ deployed AI solutions.

Here is What You Can Expect on a Typical Day

• Shape and champion the vision for AI‑enabled job and work redesign, ensuring leaders and teams are aligned and inspired to adopt new ways of working.
• Develop and evolve the organizational and work redesign roadmap, translating strategy into clear frameworks, priorities, and decision structures.
• Define the guiding principles for human–AI teaming, informing workforce planning, leadership expectations, and role evolution across the enterprise.
• Design the organizational model for human‑agent collaboration, addressing how teams function when some members are AI agents, how work is delegated between humans and autonomous systems, and what new governance structures are required.
• Lead the workforce strategy for agentic AI adoption, including defining new roles for agent supervision and quality governance, establishing accountability frameworks for autonomous AI decisions, and planning workforce transitions as AI agents assume multi‑step workflow execution.
• Design agile, modular organizational structures that promote cross-functional collaboration, rapid execution, and scalable adoption of AI‑driven work models.
• Maintain and refine a standardized AI delivery framework that supports consistent scaling, adaptation, and integration across businesses and geographies.
• Streamline processes and embed agile ways of working to improve execution speed, enhance learning cycles, and accelerate the deployment of AI solutions.
• Lead the creation and continuous improvement of global work and role redesign processes, including enterprise playbooks, toolkits, and localization guidelines.
• Build and nurture a collaborative ecosystem that enables knowledge sharing, cross-functional alignment, and efficient use of AI talent and resources.
• Oversee governance for AI‑enabled work redesign, integrating risk, ethics, privacy, compliance, and change management into all workforce‑related AI initiatives.
• Review and guide all talent‑ and work‑related AI initiatives, ensuring they meet enterprise standards and follow appropriate governance pathways.
• Represent the People organization on the AI Steering Committee, shaping decisions that guide enterprise transformation and peop…