Website Developer and Digital Systems Manager Full Time

Website Developer & Digital Systems Manager — Full Time Complete Playground | Downtown Manhattan, NYC Complete Playground is seeking a hands-on Website Developer & Digital Systems Manager to take day-to-day ownership of our websites, online customer systems, and core technology. This is not just a website design position. We need someone who can maintain, troubleshoot, update, and continuously improve our digital platforms, with particular responsibility for our ROLLER booking and customer-management system (required), along with Paperform, SpotHopper, and our in-house network and printers.

Responsibilities

• Maintain and continuously improve the Complete Playground website
• Manage and update ROLLER, including products, memberships, classes, camps, events, pricing, schedules, promotions, waivers, and booking flows
• Build and manage forms and workflows in Paperform
• Manage and update the Complete Cafe website using SpotHopper
• Troubleshoot website, checkout, booking, and integration issues
• Create and update landing pages for programs, events, birthdays, memberships, and promotions
• Ensure information across the websites and ROLLER is accurate and current
• Improve customer experience and online conversion
• Coordinate integrations with email, CRM, analytics, payment, and marketing systems
• Provide general IT support, including network administration and troubleshooting, and setup and maintenance of printers and other office equipment
• Work closely with management, marketing, operations, and program teams
• Provide ongoing technical support and quickly resolve digital issues
• Edit graphics in real time using Canva or similar tools

Qualifications

• Hands-on experience with ROLLER is required (Strong candidates with comparable systems experience may be considered)
• Demonstrated website development and maintenance experience
• Experience with booking, e-commerce, CRM, or membership platforms
• Strong technical troubleshooting skills, including basic network and printer support
• HTML/CSS and general web-development knowledge
• Experience with Paperform and SpotHopper is highly preferred, but strong candidates with comparable systems experience will be considered
• Experience with Canva or similar design tools
• Organized, responsive, and comfortable working in a fast-moving environment

Schedule: Full-time, primarily on-site at our Downtown Manhattan location, with some remote flexibility possible depending on responsibilities.