Events Marketing & Administration Assistant

• Business: emap
• Department: Metropolis Education/ UK Boarding Schools
• Base Location East Croydon
• Employment Type: Full-time, Permanent/Hybrid
• Salary: £25,000- £28,000 DOE

Overall Purpose of the Role:

An exciting, varied role in a fast-moving environment where no two days are the same. Working in a small team, you will be responsible for all the administrative duties for Metropolis Education and its partner schools through the support of the sales team, invoicing, social media/marketing, events, logistics, planning, communications and research. The role will involve events in the UK and overseas with some travel expected.

Key Responsibilities:

Sales Support / Administration:

• Raising and managing invoices for events, training and associated costs, ensuring accuracy and timely follow-up
• Maintaining and updating the key databases and “the Bible”, including:
• Updating contacts and key decision-makers.
• Diarising and tracking termly client meetings.
• Managing ROI tracking, usage summaries and performance reporting
• Education Agent Database (Excel), Helpdesk and prospectus enquiries
• Image libraries, guides, downloadable resources, and internal forms essential to business operations.
• Managing the internal inbox, responding where appropriate and escalating enquiries efficiently
• Sending guides and information packs to parents, prospective and current clients, schools and other contacts as required
• Helping prioritise workload around peak event periods and acting as a point of contact for client enquiries when the core team is overseas, ensuring timely responses and smooth day-to-day operations

Marketing & Events Support:

• Conducting research for UK and overseas events, including identifying and managing new contacts and opportunities
• Supporting event logistics, delegate communications, and preparation materials
• Attending UK and overseas events where required to assist with set-up, delivery and on-the-ground support
• Assisting with the back-office management of the ticketing platform (registrations, attendee data, monitoring bookings)
• Gathering and analysing event data to inform reporting, future planning, and marketing decisions
• Preparing event marketing materials, including leaflets, brochures, event guides, travel guides, and supporting assets
• Administering and scheduling social media content across platforms, and assisting with gathering copy and images for campaigns
• Supporting content planning, campaign delivery, and the scheduling and distribution of email campaigns to prospective and existing clients
• Working closely with colleagues to ensure marketing output is accurate, on-brand and timely

Key Skills:

• Proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
• Knowledge of Canva is a plus
• Knowledge of WordPress is a plus
• Experience with email marketing platforms and ticketing systems is a plus
• Who You Are:
• Highly organised with strong attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Confident handling client enquiries professionally
• Proactive and solutions-focused, able to anticipate needs and escalate issues appropriately
• Comfortable working independently and collaboratively across teams
• Interest in events, marketing, and international markets is advantageous.

Who You Are:

• Highly organised with strong attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Confident handling client enquiries professionally
• Proactive and solutions-focused, able to anticipate needs and escalate issues appropriately
• Comfortable working independently and collaboratively across teams
• Interest in events, marketing, and international markets is advantageous

Who We Are:

We are a small, close-knit team who work in different parts of the country but are very much together. Our work spans events, marketing, and international travel – all while keeping our fantastic clients at the heart of everything we do. Each member of the team wears multiple hats, and we value initiative, attention to detail, and a willingness to step in and support each other – whether that’s managing client enquiries, helping at events, or keeping our systems and communications running smoothly. Micro-managing is not in our DNA, so we hope to find someone who…