Operations Manager

Who we are

Icon Finance is an international financial service: crypto and fiat exchange, cash operations, bank transfers (SEPA/SWIFT), invoice payments, financial consulting. HQ in Warsaw, operational locations across Asia, Latin America and Europe, a global partner network.

We’re growing faster than our operational structure can keep up: profit has doubled in recent years, with new products, legal entities and locations added. Team of 30+ people spread across different departments.

We’re looking for someone who will take ownership of the company’s operations and become the CEO’s right hand.

What you’ll be doing

• Auditing current processes across the company and its departments
• Designing, integrating and automating processes for current and new products
• Coordinating department work and the company’s operational rhythm
• Monitoring department KPIs, dashboards and regular reporting to leadership
• Managing escalations and resolving problem situations
• Building an accounting and customer service system: SLAs, standards, quality metrics
• Unit economics for directions and initiatives: calculation, control, decisions on scaling or shutting down
• Operational support of the partner network and payment channels
• Implementing and developing operational systems: CRM/ERP, regulations, documentation
• Managing department heads: goals, execution control, involvement in hiring and evaluation
• Cross-functional projects: launching new products, locations and legal entities
• Coordinating with Finance, Legal and Compliance on operational matters

Success criteria

First 3 months: onboarding, monitoring metrics, learning the product and deal economics, launching the accounting system

From month 4: meeting task deadlines, independently closing escalations, client metrics within norms, financial results of managed directions

Requirements

• Experience in operational management of high-risk financial services: exchange services, OTC, payment platforms, P2P, crypto-processing
• Management experience: team of 8–10+, including department heads
• Hands-on involvement in processes, not just oversight via reports
• Understanding of deal economics: margin, costs, cash flow
• Ability to push unpopular decisions through with argumentation
• Fluent Russian
• English B2+
• Daily use of AI tools
• Time zone CET±3

Nice to have

• Experience building accounting or customer service systems from scratch
• Experience managing a remote team across different time zones
• Experience with process automation: CRM/ERP, integrations, AI

Terms

• Fully remote, full-time
• Salary increase after probation and upon transition to COO
• Bonuses for results in the first 6 months
• After transitioning to COO — variable pay based on financial impact of initiatives
• Vacation: +5 days per quarter, up to 20 days/year
• Unlimited sick leave
• Training: 50% of course cost covered by default, up to 100% if justified; internal trainings fully covered by the company
• Coworking compensation up to $200 USD/month
• Direct access to the CEO and owner

Selection stages

• Call with HR (30–40 minutes)
• Test task (up to 4 hours, paid)
• Interview with CEO and owner
• Offer