Sales & Customer Service Representative
- Source: Seek
- Coffee Complex
- $42,075.74 to $49,088.36 /yr
- On-site
- Keswick
- Full-Time
- Mid level
Job Description
At Coffee Complex, we take pride in being a family-owned business that sells and repairs domestic and fully automatic office coffee machines, serving customers nationwide with top-notch sales and service. We’re a passionate, collaborative team that works together to achieve our goals. As we continue to grow, we’re looking for a sales-driven coffee lover to help our sales and customer service team.
What you’ll be doing
- Handling customer enquiries by phone, email and in person
- Quoting and selling machines, grinders, parts and service plans
- Following up leads and staying in touch with existing customers
- Booking service jobs and coordinating with our technicians
- Helping the team manage orders, from processing and invoicing to picking, packing and dispatch
- Keeping our CRM up to date
What you’ll bring
- Proven sales experience. You can build rapport, work out what a customer needs and close the deal
- A genuine love of coffee and the drive to help others get it right
- A friendly, confident manner on the phone and face to face
- Strong organisation and the ability to juggle a few things at once
- Confidence with computers and picking up new systems
- Hospitality or café experience is a bonus
