Genesys Cloud/AWS Connect Developer
- Source: LinkedIn
- Vantage Point Consulting Inc.
- Remote
- United States
- Mid level
Job Description
Job Title: Genesys Cloud/AWS Connect Developer
Location: Remote Job
Duration: Long-term
Job Description:
- Develop, configure, and customize Genesys Cloud CX solutions.
- Support migration to Genesys Cloud, including assessment, configuration, testing, and deployment.
- Integrate Genesys Cloud with APIs, CRM, and other enterprise systems.
- Build and maintain IVR, routing, workflows, and contact center integrations.
- Troubleshoot issues and optimize Genesys Cloud performance.
- Collaborate with business, product, engineering, and QA teams.
Key Requirements:
- Strong hands-on experience with Genesys Cloud / Genesys Cloud CX.
- Experience with Genesys Cloud migration and contact center transformation.
- Knowledge of APIs, integrations, IVR, routing, and workflows.
- AWS Connect experience is a plus.
- Strong troubleshooting and communication skills.
Skills
- genesys
- genesys-cloud
- amazon-web-services
- amazon-connect
- genesys-cloud-cx
