Business Process and AI Product Owner

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CrossCountry Consulting’s AI Innovation & Transformation practice builds the next generation of agentic AI solutions for the Office of the CFO and other enterprise functions. We design, deploy, and manage AI agents that automate and augment core enterprise workflows grounded in production-grade data foundations and domain expertise. As a Business Process & AI Product Owner on this team, you will be the bridge between what clients want to achieve and what AI can actually deliver: translating strategic finance and operational priorities into a disciplined AI product roadmap, orchestrating the cross-functional work required to bring agents from concept to production, and ensuring every deployment creates measurable, defensible enterprise value.

The Role

AI transformation at scale requires more than strong data and great engineering – it requires someone who deeply understands how finance, operations, and technology intersect within an enterprise, can diagnose process dysfunction and quantify value opportunities, and can own a product backlog with the rigor of a seasoned product manager and the credibility of a former finance leader. You will serve as the primary client-facing AI Product Owner, owning requirements, redesigning processes, sprint planning, stakeholder alignment, running training and customer success programs, and value realization from kick-off through steady-state managed outcomes.

What You’ll Do:

• Process discovery & value architecture: Lead structured current-state process assessments across finance and adjacent functions (accounting, FP&A, treasury, procurement, revenue operations, HR finance, legal ops); quantify value opportunities by AI and automation tier, identify high-ROI agent use cases for the enterprise, and build the business case for AI investment with CFO-ready financial models.
• Process redesign & optimization: Where AI and Machine Learning solutions create value, help clients redesign roles, org structures, and operating models to capture the full value of AI/ML, working across value streams and domains; advise on workforce transition, upskilling, and governance model changes required to operate AI-augmented finance functions.
• AI product roadmap ownership: Define, prioritize, and maintain a rolling AI product roadmap for each client engagement, sequencing deployments and platform build-out by value, feasibility, and data readiness; balance quick wins against strategic platform capabilities.
• Requirements & user story development: Translate business requirements, inclusive of new capabilities that AI can bring, into detailed agent specifications: user stories, acceptance criteria, data input/output schemas, exception-handling logic, HITL/HOTL decision points, and success metrics.
• Sprint planning & delivery governance: Lead development planning, demos, and deployments in collaboration with Forward Deployed Engineers and Data Architects; manage scope, track velocity, surface blockers, and maintain delivery confidence against committed timelines and fixed-fee budgets.
• Stakeholder management & executive alignment: Build trusted relationships with client CEOs, CTOs, CHROs, CFOs, Controllers, VP FP&A, and functional leaders; facilitate executive steering committees, present sprint demos, and communicate roadmap progress and tradeoffs in business terms that resonate with finance leadership.
• Change management & user adoption: Design and execute change management plans that drive user adoption of AI & ML solutions within client finance teams; develop training programs, change champions networks, and adoption KPI dashboards; address resistance with empathy and …