Senior Manager, Network Operations

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As the Mgr-Outside Plant in the Construction Support Group (CSG), you will direct a team of up to 10 management professionals supporting daily operations for Construction scheduling, dispatch, customer delivery, and strategic programs. You will oversee scheduling, dispatch, and project management for field teams—coordinating roadblock mitigation, engineering work order validation, material controls, compliance, dispatch integration, job reconciliation, and engineering interface.

Key responsibilities include, but are not limited to:

• Directing Construction dispatch, scheduling, and strategic programs across an AVP Market Area.
• Overseeing program execution and driving target achievement.
• Leading cross-functional projects to align with business strategies and requirements.
• Drive construction transformation by utilizing and promoting AI and leading initiatives to reduce cost points and build with speed.
• Delivering data analysis and capacity reporting for senior executive review.
• Providing continuous updates to executive leadership on program progress.
• Maintaining proactive communication channels with key partner organizations.
• Structuring build initiatives to support corporate financial targets and operational performance goals.
• Creating action plans to meet objective milestones.
• Collaborating cross-functionally to implement tracking metrics, test plans, end-user communications, and business goals.
• Advocating for the customer across departments—such as IT, Network Planning, and Outside Plant—to protect committed timelines, budgets, and user experience.

What we’re looking for…

You thrive when solving complex problems and turning challenges into successful outcomes. An adaptable, trusted leader, you balance strategic vision with meticulous attention to detail. You value diverse perspectives, navigate change with agility, and consistently seek win-win solutions across teams.

You’ll need to have:

• Bachelor’s degree or four or more years of equivalent work experience.
• Recent, hands-on experience in the Construction Support Group.
• Proficiency reading Engineering Work Orders and utilizing vBuild, Optix CXM and other construction systems and dashboards.
• Proven capability partnering across all leadership tiers to meet key milestones.
• Proficiency with the full Google Workspace application suite.
• Strong analytical, communication, presentation, and interpersonal skills.
• Experience working in union environments.
• Willingness to travel on occasion.

Even better if you have one or more of the following:

• Advanced degree (Master’s).
• Proven success leading large-scale initiatives and delivering projects.
• Demonstrated track record of shaping departmental strategy and organizational direction.
• Background overseeing substantial budgets while staying aligned with overtime targets.
• Proficiency in executing thorough cost-benefit evaluations.
• Ability to resolve conflicts, perform effectively under high-pressure scenarios, and drive solutions that optimize team performance to surpass organizational targets.

This position is only located in the following valid Verizon locations: CA, CT, DE, FL, ID, IL, IN, MA, MD, NC, NJ, NY, PA, RI, or VA.

Where you’ll be working

In this remote role, you’ll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, s…