Customer Success Software Configuration Engineer - Policy Professional

Position Overview

The Software Configuration Engineering Senior Analyst plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new versions features and improvements. Post-upgrade, the engineer will identify, debug, and resolve any issues that arise. This ensures that the upgraded applications function seamlessly and meet client expectations. The engineer will analyze client code to identify deviations and determine what can be upgraded directly and what requires client confirmation.

The Software Configuration Engineering Senior Analyst will work closely with various departments, including development, quality assurance, and client support teams, to ensure a smooth upgrade process and effective issue resolution.

What You’ll Do

• Meticulously analyze and assess the impact of upgrades based on release notes and code changes for new release features. This involves understanding the nuances of each release and predicting how these changes will affect the existing applications.
• Debugs custom code and base code to provide workarounds or solutions to third-party implementation teams or customers. This requires a deep understanding of the application and the ability to quickly diagnose and resolve issues.

• Leverage Duck Creek upgrade tools to generate differential analysis and produce low-impact upgrade paths for Duck Creek customers.

• Leverage AI-driven tools and processes to identify automation opportunities and reduce manual effort across product upgrade and certification activities.

• Apply strong product implementation knowledge and technical expertise to effectively support product upgrade and certification processes

• Expected to act independently, demonstrating initiative and self-reliance in managing their tasks and responsibilities.
• Identify opportunities to automate processes or develop utilities that assist in faster and more effective upgrades.
• Interacts with customer counterparts to triage issues and present solutions.
• Reviews, Mentors and Shares knowledge with the team members.

• Informs the Technical Lead and Project Manager of any issues and risk that may affect overall upgrade schedules.

• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
  • Mission: To empower insurers to reimagine the future of insurance
  • Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
  • Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

What You’ve Done

Education and Work Experience:

• Bachelor s degree, or higher educational level, or foreign equivalent, in Computer Science strongly preferred
• Minimum 3 years related industry experience in system development and implementation
• Demonstrated proficiency in Analysis, Development, and Triage.
• Demonstrated proficiency and implementation experience in any of the Duck Creek Policy Product
• Strong understanding of Duck Creek Policy concepts such Policy Transactions and Policy Forms
• Hands-on development experience with C#, .NET, SQL Server, XML/XSLT, REST/SOAP APIs, and Duck Creek extensibility/configuration
• Hands- on experience of Duck Creek Policy debugging tools like Trace Monitor, TSV Monitor etc.
• Experience with SQL query development, stored procedures, database troubleshooting, and performance optimization
• Demonstrated proficiency in Insurance domain knowledge

Skills, Knowledge, Abilities, and Behaviors

• Knowledge of insurance products a plus
• Experience/knowledge of PC Insurance software applications a plus

• Experience/knowledge of software development life cycle for PC insurance software a plus

• Experience developing and troubleshooting integrations between Duck Creek Policy and external systems.

• Good to have knowledge in TFS, GitHub and GIT workflow.

• Strong analytical and problem-solving skills
• Excellent communication skills, verbal and written
• Experience in Duck Creek Policy upgrades/certifications and assessing customizations, integrations, and compatibility

Core Competencies

Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication, fosterin…