ROOFING PROJECT MANAGER | OPERATIONS & CUSTOMER EXPERIENCE

**ROOFING PROJECT MANAGER OPERATIONS & CUSTOMER EXPERIENCE**

Relentless Roofing Co. is looking for an exceptional Project Manager to completely own our roofing projects from the moment they leave sales through final QC and closeout.

This is not a stand-around-the-jobsite-with-a-clipboard position.

We need someone who is exceptionally organized, communicates before they need to be asked, obsesses over details, takes care of homeowners, controls costs, leads crews and solves problems.

Simply put, we want to be able to hand you a project and never have to wonder whether it’s being handled.

We want to know:

The right materials were ordered.

The homeowner knows exactly what’s happening.

The CRM is current.

The property is protected correctly.

The crew knows exactly what they’re doing.

The roof is installed to our standards.

Problems are being handled.

Quality is being checked.

Nothing is being forgotten.

If you’re someone who sees what needs to be done and handles it without needing to be chased, keep reading.

WHAT YOU’LL OWN

You will be responsible for the entire production experience from start to finish.

• Review every sold project before production and catch missing information, scope issues or potential problems.

• Order the correct materials for each project and verify quantities before installation.

• Understand, follow and enforce our Owens Corning roofing system and installation standards.

• Look for opportunities to reduce unnecessary material, labor and production costs without ever compromising the integrity of the roofing system.

• Maintain and proactively manage the production schedule.

• Anticipate weather, material, crew and project conflicts before they become emergencies.

• Communicate proactively with homeowners before, during and after their project.

• Keep every project completely and accurately updated inside our CRM.

• Coordinate and manage roofing crews and subcontractors.

• Set up our Catch-All landscape and property protection system exactly to company standards.

• Ensure crews understand the complete work order before installation begins.

• Be present and engaged throughout production, including getting on roofs when necessary.

• Inspect workmanship and ensure the roofing system is installed correctly.

• Catch problems early and take ownership of resolving them.

• Manage material shortages, returns, unexpected conditions and jobsite issues.

• Document projects properly with required photos and notes.

• Complete final QC and make sure every homeowner is satisfied before the project is closed.

When something goes wrong, we don’t need someone who can simply tell us what happened.

We want someone who can say:

“Here’s what happened. Here’s what I did about it. It’s handled.”

COMMUNICATION IS NON-NEGOTIABLE

Our standard is simple:

A homeowner should never have to call us wondering what’s happening with their project.

You will be one of the primary faces of Relentless Roofing once a project enters production.

That requires someone who can remain calm when something goes wrong, listen to a homeowner’s concerns, communicate clearly and make them feel confident that they’re being taken care of.

Customer satisfaction isn’t something we check at the end of the job. It’s part of your responsibility throughout the entire project.

DETAILS MATTER HERE

We’re particular about how our projects are run.

How the Catch-All is installed matters.

How materials are ordered matters.

How a homeowner’s property is protected matters.

How the roofing system is installed matters.

How the crew leaves the jobsite matters.

Photos matter.

CRM notes matter.

Cleanup matters.

Final QC matters.

The little things are usually what separate an average roofing experience from an exceptional one.

We’re looking for someone who naturally notices them.

COST AND EFFICIENCY MATTER TOO

Quality comes first, but wasting money isn’t acceptable either.

We want someone who looks at every project and asks:

“How can we execute this more efficiently without compromising the roofing system or the homeowner’s experience?”

That means paying attention to material quantities, excess orders, returns, unnecessary trips, crew downtime, waste, preventable rework and callbacks.

We want someone who treats company money with the same attention they would give their own.

WHO THRIVES HERE

You may be a great fit if you are:

• Exceptionally organized

• An outstanding communicato…