Senior Executive Assistant – Operations & Sales Support

Are you an organized, proactive professional who thrives on keeping things moving and supporting leadership?

TREEMASTERS Tree Care is growing, and we’re looking for a highly capable Senior Executive Assistant to provide hands-on support to our General Manager and Assistant General Manager while also helping coordinate sales and day-to-day branch operations.

This is not a traditional Executive Assistant position. You’ll be closely involved in the day-to-day business, working with company leadership, Sales Arborists, customers, and our office team to keep things organized, solve problems, improve processes, and make sure important details don’t fall through the cracks.

We’re looking for someone who takes ownership, moves quickly, communicates confidently, and can see what needs to be done without waiting to be told.

If you enjoy supporting leadership, managing multiple priorities, working with customers and sales teams, solving problems, and finding ways to make a business run better, this could be the role for you.

Executive & Leadership Support

You will serve as a key support person to the General Manager and Assistant General Manager, helping keep priorities, projects, and day-to-day operations moving forward.

You will:

• Help manage the day-to-day flow of branch operations
• Support the General Manager and Assistant General Manager with administrative and operational needs
• Help organize and prioritize projects and assignments
• Track important tasks, deadlines, and follow-ups
• Assist with coordinating schedules, meetings, communication, and other leadership needs
• Track key metrics and help maintain operational accountability
• Take ownership of assigned projects and see them through to completion
• Help implement new systems, procedures, and workflows
• Document and improve internal processes
• Identify inefficiencies and recommend practical solutions
• Follow up on outstanding items to make sure nothing falls through the cracks
• Step in wherever needed to help the leadership team and branch succeed

Sales & Customer Support

This position will also work closely with our Sales Arborists and customers to support sales and provide an excellent customer experience.

Responsibilities include:

• Proactively generate leads through outbound calls, follow-ups, and customer outreach
• Follow up with prospective customers to help convert opportunities into booked work
• Prepare, organize, and send professional proposals
• Coordinate and manage multiple Sales Arborist calendars
• Provide exceptional customer service and confidently handle inbound calls
• Build strong, professional relationships with customers
• Process customer payments accurately and efficiently
• Maintain a clean, accurate, and up-to-date CRM
• Follow up on customer requests and make sure commitments are completed
• Assist Sales Arborists with keeping their schedules, paperwork, and customer communication organized

Branch & Operations Support

You’ll play an important role in keeping our branch organized and operating efficiently.

You will:

• Provide day-to-day administrative and scheduling support to Sales Arborists
• Coordinate documentation, proposals, permits, and other required paperwork
• Ensure processes and paperwork are completed accurately and on time
• Monitor workflow and identify items that need attention before they become problems
• Help ensure branch procedures and standards are consistently followed
• Monitor call quality and participate in coaching and training
• Assist with implementing and maintaining new systems and procedures
• Help roll out process improvements across the branch
• Work with different members of the team to keep communication and information flowing

What We’re Looking For

The right person is someone who:

• Is highly organized and extremely detail-oriented
• Takes ownership and follows through
• Is proactive and doesn’t need to be constantly told what to do
• Can confidently manage multiple priorities without becoming overwhelmed
• Has a professional, friendly, and confident phone presence
• Communicates clearly and effectively
• Is comfortable working directly with company leadership
• Is comfortable holding yourself and others accountable
• Is tech-savvy and enjoys learning new software and systems
• Thinks critically and knows how to solve problems
• Brings ideas and solutions—not just problems
• Has a strong sense of urgency and understands that details matter
• En…