Lead Software Engineer - SRE & AIOps

About this role: Wells Fargo is seeking a Lead Software Engineer Platform Management Engineering Services, within Enterprise Functions Technology (EFT) focuses on scaled horizontal enterprise solutions that are stable, secure, and always on. EFT Engineering Services is seeking a Lead Software Engineer (SRE) to work closely with other custom developers and a peer Site Reliability Engineering practice within EFT supporting multiple technology divisions. We believe that “Hope is not a Strategy” and we solve operational issues through code. In this role, you will: Lead complex technology initiatives including those that are companywide with broad impact Act as a key participant in developing standards and companywide best practices for engineering complex and large-scale technology solutions for technology engineering disciplines Design, code, test, debug, and document for projects and programs Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals Lead projects, teams, or serve as a peer mentor Required Qualifications: 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Prior experience driving SRE discipline/adoption across a portfolio 5+ years working with configuration, CI/CD and automation such Ansible, Jenkins, Gitlab, Artifactory 5 + years of Unix or Linux administration experience 2+ years of design, implementation and governance experience with Artificial Intelligence, Natural Language Processing or Machine Learning architecture, GenAI Desired Qualifications: Excellent verbal and written communication skills. Experience presenting to senior leadership Experience with Observability/Monitoring technologies: Splunk, Elastic Stack/ELK, Grafana, AppDynamics, Prometheus, Kafka Experience with Container technologies: Kubernetes, Docker, PKS Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban Instantiate Site Reliability Engineering and AIOPs capabilities at Wells Fargo Enterprise Functions Technology (EFT) igniting the practice, principles, and culture leading by example. Assist in training skilled peer engineers by growing the practice within EFT and partnering with peer platform embedded SRE teams. Drive enterprise observability initiatives through monitoring, logging, tracing, alerting, synthetic testing, and telemetry standards. Partner with engineering teams to design resilient cloud-native architectures and improve system reliability across distributed services. Introduce and mature the adoption of enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, synthetic monitoring and chaos engineering. Evolve AIOPS, introducing self-healing and autonomic capabilities solving for complex operational and systemic issues with precision including, automating processes, leveraging Robotic Process Automation and AI/ML to improve availability of products we provide to customers Automate key SRE metrics and IT Service Operations processes including customer impact, availability of critical business flows, SLO/SLI adherence, error budget, and reduce time to recovery. Share support responsibilities for critical applications and customer journeys including leading technical resolution of high priority incidents with cross-functional partners, remediation of issues, conducting of blameless postmortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats. Closely collaborate with EFT application development teams and other peer organizations to influence and drive stability and SRE aligned capability. Job Expectations: We are looking for a Lead Software En…