Network Engineer III (Tier 3 Help Desk Engineer) 100% Remote

Optomi, in partnership with a leading technology service provider, is looking for a Network Engineer III (Tier 3 Help Desk Engineer) to join their team. This role focuses on tier 3 restoration support for enterprise customer networks in a fast-paced environment where repair times are being steadily driven down.

Core Responsibilities:

• Pick up and resolve tickets based on priority and age
• Handle P1 tickets during on-call rotations
• Work independently to restore service quickly, engaging vendors as needed
• Collaborate with the customer care group and field operations team
• Maintain enterprise customer networks
• Contribute to the team’s goal of reducing time to repair

Must-Have Technical:

• Verified CCNA or JNCIA certification
• One additional vendor certification (Cisco, Juniper, Meraki, or Palo Alto)
• Experience in a fast-paced restoration environment
• Ability to work independently
• Vendor-level experience
• Experience working in an ITIL-structured help desk at tier 3 or 4

Nice-to-Have:

• Degree in a relevant field
• Active certifications
• Experience with enterprise customer networks
• ITIL certification
• Kepner-Tregoe experience
• Familiarity with ITIL 4 practices such as service delivery, quality assurance, service assurance (monitoring and restoration), and lifecycle management

Logistics:

• Opportunities for long-term contract renewal
• 40 hours per week with an on-call rotation
• Remote