Digital Support Assistant (Fully Remote, UK) £28,000–£32,000

Digital Support Assistant (Fully Remote, UK) – £28,000–£32,000

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Overview

CV-BRIDGE LTD is looking for a proactive, digitally confident, and customer-focused Digital Support Assistant to join a fully remote UK-based team.

This entry-level opportunity is ideal for someone with strong communication, organization, and problem-solving skills who enjoys helping users, supporting digital services, and working with online systems and tools.

Job Snapshot

🎯 Job Functions: Customer Service | Administrative | Information Technology

🏷️ Category: Customer Services

📍 Location: United Kingdom

🏠 Workplace: Remote

💼 Job Type: Permanent

⏰ Employment: Full-Time

🎓 Experience: Entry Level

📊 Salary: £28,000–£32,000 per annum

Key Responsibilities

• Respond to user and customer enquiries through email, chat, and other digital support channels
• Provide clear guidance on digital platforms, online services, accounts, and routine system queries
• Troubleshoot basic digital and account-related issues
• Maintain accurate records of support requests, updates, and outcomes
• Escalate more complex technical or service issues to the appropriate teams
• Assist users with navigating online tools, systems, and digital processes
• Support routine administrative and digital-service activities
• Follow up on open queries to help ensure timely and effective resolution

Requirements

• Strong written and verbal communication skills in English
• Good customer service and problem-solving abilities
• Comfortable using online platforms, email, spreadsheets, and digital tools
• Basic confidence troubleshooting common digital or account-related issues
• Strong attention to detail and organisational skills
• Professional, patient, and user-focused approach
• Ability to work independently and remain productive in a fully remote environment
• Previous customer service, administration, IT support, or digital-services experience is beneficial but not required

What We Offer

• Competitive £28,000–£32,000 annual salary
• Permanent, full-time position
• Fully remote working arrangement within the UK
• Structured onboarding and role-specific training
• Ongoing professional development and digital-skills learning
• Clear opportunities for career progression
• Supportive and collaborative remote working environment

How to Apply

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