IT Operations Automation & AI Ops Engineer

Overview:

About Us

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Responsibilities:

What You’ll Do:

The IT Operations Automation & AIOps Engineer is a hands-on technical role responsible for designing, building, and operating the automation and intelligent operations frameworks that power the organization’s AI-first IT environment. Reporting to the VP of Intelligent Automation and IT Operations, this engineer is a core builder of the greenfield IT operational environment — translating manual processes into automated, repeatable, and auditable workflows, and evolving those workflows toward agentic operations where AI systems take autonomous action with appropriate human oversight. This role spans infrastructure provisioning, configuration management, CI/CD pipeline integration, AI-assisted SDLC tooling, and the orchestration of AI agents across IT operational domains. The destination is not just automation — it is agentic IT operations: a model where AI agents handle routine operational events end-to-end while humans focus on strategy, governance, and edge-case resolution.

Responsibilities:

• Infrastructure Automation & Provisioning
  • Design and maintain Infrastructure as Code (IaC) templates using Ansible to provision and manage cloud and on-premises resources consistently and repeatably.
  • Develop and maintain Terraform playbooks for configuration management, application deployment, patch automation, and compliance enforcement.
  • Build automated provisioning workflows for compute, storage, networking, and end-user environments.
  • Integrate automation pipelines with ITSM platforms (ServiceNow or equivalent) to enable self-service IT capabilities.
• CI/CD & AI-Native SDLC for IT Operations
  • Implement and maintain CI/CD pipelines for infrastructure code
  • Apply software development best practices — version control, peer review, automated testing — to all infrastructure automation code.
  • Integrate and operationalize AI-assisted coding tools (GitHub Copilot, Amazon Q, or equivalent) into the IT operations SDLC, enabling AI-augmented code generation, review, and remediation for automation scripts and runbooks.
  • Develop automated compliance-as-code checks to validate infrastructure against security baselines and policy requirements.
• Agentic Operations & AIOps Platform
  • Operate the AIOps platform, configuring AI-driven anomaly detection, alert correlation, and automated triage workflows.
  • Build and maintain the agentic workflow orchestration layer: design multi-step, AI-agent-executed operational workflows using orchestration frameworks, enabling IT agents to autonomously handle routine incidents and operational tasks.
  • Define human-in-the-loop thresholds for agentic operations: specify which actions agents may take autonomously, which require human approval, and how agent actions are logged, audited, and reviewed.
  • Integrate automation platforms with monitoring and observability tools to enable closed-loop remediation — from alert detection through root cause analysis to ticket resolution, without human intervention for defined incident types.
  • Identify and prioritize manual IT operational processes suitable for agentic automation, developing business cases and ROI models for each initiative.
• Cloud & Hybrid Environment Management
  • Automate provisioning and lifecycle management of workloads across AWS, Azure, and/or GCP environments.
  • Implement FinOps practices including automated tagging, resource scheduling, and rightsizing recommendations to control cloud spend.
  • Maintain automation tooling for hybrid cloud environments, ensuring consistent policies across on-premises and cloud-hosted systems.
  • Contribute to disaster recovery automation, including scripted failover and failback procedures with validated RTO/RPO targets.
  • Track and report automation and agentic operations KPIs including tickets automated, MTTR reduction, agent action accuracy, and hours saved per sprint cycle.
• *Documentation & Continuous Improvement…