Sr. IT Manager, Marketing Applications

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Senior Manager, Marketing Applications owns executional excellence across the marketing technology application portfolio end to end including its people, platforms, integrations, and operational health. That means ensuring each platform, from identity resolution to asset management to channel delivery, runs reliably, integrates seamlessly with others, and stays ahead of the people it serves, anticipating what marketers and guests need and delivering capabilities before they think to ask.

This is not solely a vendor-management seat. The successful candidate blends platform and portfolio judgment with a genuine engineering foundation: someone who understands how these systems are deployed, integrated, and automated, and who can go deep with the team on architecture, CI/CD, AI-assisted engineering, and code when it matters while building an accountable, collaborative team culture.

Job Specifications:

• Starting Wage: $112,000 - $159,000 + Annual Bonus

• Employment Type: Year Round

• Shift Type: Full Time hours

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities:

People and Team Leadership

• Lead, coach, and develop the team, in-house engineers and an offshore development pod, with accountability for delivery, operations, and team growth; set clear expectations and performance objectives through regular one-on-ones and development planning, and build growth paths toward technical lead roles.
• Stand up and sustain the offshore support model for operational and monitoring coverage scaling it as new platforms enter the portfolio.

Portfolio and Platform Ownership

• Own individual platform roadmaps and ensure they align with the enterprise MarTech roadmap; partner with peers and leadership on portfolio strategy, including build-vs-buy decisions, consolidation opportunities, capability gaps, and total cost of ownership.
• Lead the evaluation and onboarding of new applications into the portfolio, defining the support tier, ownership, monitoring, and integration standards for each platform before go-live.
• Own vendor relationships with engineers; serve as a senior escalation point for platform incidents and vendor performance, owning operational SLAs in partnership with the QE and Operations organization.

Engineering and Operations

• Ensure modern delivery practices across both SaaS configuration and custom development: release management, CI/CD, environment and deployment structure, and integration architecture.
• Maintain operational excellence across platforms with real uptime and deliverability stakes; ensure incidents drive root-cause analysis and corrective action.
• Identify and deliver AI opportunities in how the team works, AI-assisted engineering as the default, automated code review and testing, agentic automation of runbooks, campaign QA tooling, and in GTM capabilities such as personalization and send orchestration.

Strategy and Stakeholder Engagement

• Translate marketing stakeholders’ campaign and lifecycle ambitions into platform capabilities and realistic roadmaps.
• Partner with the Solution Architect on integration architecture and platform decisions, and with centralized Delivery (PM/TPO) and shared QE/Ops on staffing and execution in a matrixed model.
• Communicate service health, priorities, risks, and progress clearly to technical and non-technical audiences, from the team through senior leadership.

Job Requirements:

• Bachelor’s degree in computer science, management information systems, or a related discipline, or equivalent experience.
• 7+ years in software engineering, including 3+ years of people-management or technical leadership experience serving as a technical lead accountable for delivery, mentoring, and engine…