Senior Executive Assistant - (Location- Menlo Park-CA)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As Senior Executive Assistant, you will serve as strategic partner to the President and their leadership team — trusted not just to manage an executive’s schedule, but to extend their judgment and priorities across the business. You will own executive administration and high-discretion projects end-to-end, moving fluidly from coordinating a critical customer meeting to shaping stakeholder communication to driving a cross-functional initiative to the finish line. This is a role for someone who wants more than a traditional EA position offers — real latitude to make decisions, direct access to senior leadership, and the opportunity to run initiatives rather than simply support them. 

 

What You’ll Contribute

• Provide primary administrative support to the President, with overflow assistance to other executives as needed, working independently across a wide range of activities.
• Own initiatives end-to-end for the President of Software — building project plans, tracking milestones, and driving accountability across stakeholders who don’t report to you, from kickoff through completion.
• Anticipate needs before they’re voiced, running ahead of the executive’s calendar and priorities rather than reacting to them, and making independent decisions within a defined scope, escalating only what truly requires their input.
• Serve as a trusted gatekeeper for the President’s time and information, communicating on their behalf with internal and external stakeholders and exercising sound judgment on tone, content, and timing — including sensitive correspondence — while handling all confidential business information with absolute discretion.
• Manage complex, high-volume calendars across time zones, protecting focus time and prioritizing strategic importance rather than “first ask, first served”.
• Coordinate recurring leadership cadences — staff meeting agendas, all-hands prep, offsite planning, quarterly business reviews — and prepare polished executive-level presentations and briefing materials for leadership and client audiences.
• Maintain a single source of truth for the executive’s active commitments, open items, and follow-ups, and track budgets and spend for executive-sponsored initiatives, producing regular status reports for leadership.
• Coordinate domestic and international travel — including commercial and private air — managing real-time adjustments to complex global itineraries.
• Process travel and expense reports accurately and on time, ensuring compliance with company policy, and support periodic personal coordination needs.
• Provide backup office-support coverage for the Menlo Park, California office when the Office Administrator is out

What We’re Seeking

• Proven experience supporting senior executives (EVP and above), including managing projects that extend well beyond administrative support, in a global, fast-paced environment.
• Strong relationship-building and interpersonal skills, with the polish to engage credibly with C-suite executives, board members, clients, and vendors.
• A track record of owning a budget, project, or initiative through to a measurable outcome — not simply having “assisted with” one.
• Demonstrated ability to navigate ambiguity and competing, time-sensitive priorities independently, anticipating needs rather than waiting to be asked.
• Excellent verbal and written communication, with the ability to draft confidently in the executive’s voice rather than simply formatting what’s handed to you.
• Skill in gathering and synthesizing information from multiple sources into clear, executive-ready presentations.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel); additional proficiency with Apple applications and project management tools is highly preferred.
• A bachelor’s degree — ideally in business, communications, or a related field — or equivalent experience supporting senior executives.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive comp…