System Engineer - Windows & Azure

Job Description

Role & responsibilities

Windows Infrastructure Management

Administer, monitor, and maintain Windows Server environments (2016/2019/2022).
Perform installation, configuration, patching, upgrades, and troubleshooting of Windows operating systems.
Proactively monitor server health, performance, and system capacity to identify risks before they cause incidents.
Troubleshoot across adjacent dependencies network, storage, virtualization, security, and applications – to isolate true root cause, while keeping Windows/Azure as the primary area of ownership.

Active Directory & Identity Management

Manage Active Directory (AD), Group Policies (GPO), DNS, DHCP, and related identity services.
Administer user accounts, security groups, service accounts, and access controls.
Support AD integrations with cloud and enterprise applications.
Troubleshoot authentication, authorization, and directory-related issues.

Microsoft Azure Administration

Manage Azure Virtual Machines, Virtual Networks, Storage, Backup, and Recovery services.
Support Azure AD, Azure Security, monitoring, and governance initiatives.
Work on hybrid cloud environments integrating on-premises infrastructure with Azure services.
Participate in cloud migration, optimization, and modernization projects.

Virtualization

Apply working knowledge of VMware to support and troubleshoot virtualized infrastructure underlying Windows environments.
Coordinate with virtualization teams on VM provisioning, performance, and resource-related issues.

Automation & Operational Efficiency

Drive automation as a core responsibility – hands-on PowerShell scripting to reduce repetitive operational work, standardize routine tasks, and improve consistency.
Build and maintain PowerShell scripts and Azure automation for provisioning, patching, monitoring, and recurring administrative tasks.
Apply an automation/AI mindset – proactively using modern AI-assisted tools for scripting, troubleshooting, documentation, and overall operational efficiency.
Identify recurring issues and build automated, permanent fixes to reduce repeat incidents and manual effort.

Security, Patching & Compliance

Own the end-to-end patching lifecycle for Windows Server environments – planning, testing, scheduling, and execution.
Drive vulnerability remediation in coordination with security teams, tracking findings through to closure within SLA.
Implement and maintain security hardening and compliance standards across Windows infrastructure, beyond general OS hardening – including compliance benchmark alignment and audit support.
Support security assessments, compliance reporting, and remediation tracking.

Incident & Problem Management

Act as the Shift Lead and primary escalation point for critical Windows and Azure incidents.
Lead troubleshooting efforts during major incidents and coordinate resolution across technology teams.
Drive root cause analysis (RCA) and implement preventive, automated measures rather than one-off workarounds.
Track and reduce recurring issues through problem management and continuous improvement of operational practices.
Ensure adherence to SLAs, operational procedures, and escalation protocols.

Managed File Transfer (MFT) Support

Support and maintain enterprise Managed File Transfer platforms such as MoveIT, where applicable to the environment.
Troubleshoot file transfer failures, connectivity issues, and performance bottlenecks.
Coordinate with application owners and business stakeholders for secure data exchange requirements.

Operational Excellence

Own ticket resolution end to end, along with RCA.
Create and maintain technical documentation, SOPs, and knowledge articles.
Participate in shift operations, on-call rotations, and production support activities.
Collaborate with global infrastructure, network, security, and application teams.
Work closely with Senior Engineers and Architects to operationalize new designs, standards, and automation solutions.

Required Skills & Qualifications

Technical Skills