Program Manager - AI

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Job Summary We are seeking an experienced Artificial Intelligence (AI) Program Manager to lead and govern complex AI infrastructure, AI deployment, and AI transformation programs across the IDCS organization. This role serves as the strategic bridge between Sales, Pre-Sales, Engineering, Integration Services, Operations, Delivery, Cybersecurity, Datacenter, and internal and external customer stakeholders to ensure successful execution of AI-related initiatives while maintaining alignment with business objectives, operational readiness, and customer outcomes.

The AI Program Manager will drive end-to-end program management for AI infrastructure deployments, AI Labs initiatives, GPU-based solutions, AI field deployment programs, automation projects, and AI-driven operational transformation initiatives. The role requires a blend of program management leadership, technical acumen mainly in the AI, Cybersecurity, and Datacenter domains, change management expertise, executive communication skills, and cross-functional coordination capabilities.

Reporting to the Director of PMO, this role will be responsible for ensuring disciplined execution of strategic AI initiatives through robust governance, risk management, dependency oversight, resource coordination, and executive-level reporting. The individual will serve as a key enabler of successful program delivery, organizational alignment, and business value realization.

This position plays a critical role in enabling IDCS to scale AI delivery capabilities while ensuring execution excellence, customer satisfaction, operational efficiency, and business growth.

The AI Program Manager reports to the Director of IDCS PMO. This position is required to report to the SHI Piscataway, NJ office location as determined by SHI management with some travel.

Role Description

Program Leadership & Governance

• Lead multiple concurrent AI programs and strategic initiatives across Datacenter, AI, and Cyber solution domains.
• Define program objectives, scope, schedules, milestones, dependencies, and success criteria.
• Establish and maintain governance structures, steering committees, executive reviews, and stakeholder communication plans.
• Develop program roadmaps aligned with IDCS strategic priorities and growth objectives.
• Ensure adherence to PMO standards, methodologies, processes, and reporting requirements.
• Facilitate executive decision-making through data-driven program reporting and recommendations.

AI Infrastructure & Deployment Management

• Manage AI infrastructure programs involving GPU clusters, AI factories, high-performance computing platforms, storage, networking, and field deployment initiatives.
• Provide thought management on emerging trends in rack-scale computing, AI infrastructure, liquid cooling, and next-generation data center design.
• Coordinate AI deployment readiness activities across engineering, logistics, integration, field services, operations, and internal and external customer teams.
• Oversee customer onboarding for strategic AI programs and ensure successful execution from concept through production.
• Establish white-glove engagement protocols that become the repeatable standard for onboarding future enterprise and hyperscale customers.
• Manage cross-functional dependency planning and execution across multiple workstreams.
• Ensure operational readiness for large-scale AI engagements and infrastructure implementations.

Strategic Program Management

• Under the guidance of the Director of IDCS PMO, drive the prioritization and governance of AI/Cyber product backlogs to balance business value, strategic alignment, resource availability,…