Operations Assistant

About this Role

Geond Limited is seeking a reliable, organised and detail-oriented Operations Assistant to join our Operations team.

The successful candidate will support the safe, accurate and timely delivery of the company’s day-to-day operational activities. The role involves transaction administration, payment and reconciliation support, client communication, complaints administration, record-keeping and coordination with internal teams and external service providers.

This is a hands-on role suited to someone who is comfortable working in a structured environment, following established procedures and controls, managing competing priorities and escalating issues appropriately.

Kay Responsibilities

As an Operations Assistant, you will:

• Support the processing and administration of foreign currency transactions in accordance with approved procedures and authorised instructions.
• Check transaction information, supporting documentation and required approvals before processing.
• Maintain accurate transaction records and ensure work is completed within required timescales.
• Support incoming and outgoing payment administration and reconciliation activities.
• Identify and promptly escalate discrepancies, delays, failed transactions or incomplete information.
• Prepare and maintain operational documentation and ensure appropriate audit trails are maintained.
• Communicate regularly with allocated clients, respond to enquiries and provide appropriate operational updates.
• Coordinate with internal teams and external service providers on routine operational matters.
• Act as the designated complaints administrator, maintaining the complaints register, monitoring deadlines and coordinating information required for investigations.
• Prepare routine operational reports and information for management, Finance and Compliance.
• Identify recurring operational issues and contribute practical suggestions for process improvements.
• Maintain confidentiality and comply with company policies, procedures, data protection requirements and record-retention requirements.
• Escalate suspected errors, unusual activity, control failures, compliance concerns and material client issues promptly.

What we’re looking for

Essential

• Bachelor’s degree, preferably in Business Administration, Finance, Customer Service, Communications or a related discipline.
• Previous experience in operations, administration or financial-services support.
• Previous experience in a customer-facing or client-service role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and spoken English.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Ability to follow procedures and work within delegated authority.
• Ability to recognise when an issue requires escalation or management approval.
• Professional, reliable and confidential approach to work.

Desirable

• Experience within financial services or another regulated environment.
• Experience administering complaints or maintaining case records.
• Experience working to service-level or regulatory deadlines.
• Additional languages relevant to the company’s client base.

What you will bring

We are looking for someone who is:

• Organised and dependable
• Accurate and detail-oriented
• Professional and client-focused
• Proactive in identifying and escalating issues
• Comfortable working across different teams
• Committed to confidentiality, integrity and professional standards
• Able to manage multiple priorities while meeting deadlines

Important responsibilities and authority

The Operations Assistant will work within the company’s approved procedures and delegated authority.

The role does not include authority to approve or release payments, manage company liquidity, independently determine complaint outcomes or act outside the authority delegated to the position. Matters requiring management decisions, specialist review or escalation will be referred to the appropriate person or function.

Why join us?

This is an opportunity to join the Operations function of a growing financial-services business and develop experience across operations, client service, transaction administration, complaints handling, financial controls and regulatory processes.

You will work closely with Operations, Finance, Compliance and other internal functions, gaining broad exposure to the company’…