Corporate Vice President - Senior Cloud Desktop / VDI Engineer - Windows 365, Azure Virtual Desktop

Location Designation: Hybrid - 3 days per quarter

Technology, Data, AI And Ventures Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life’s businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.

Position Overview We are seeking a senior-level Cloud Desktop / VDI Engineer to design, modernize, and operate enterprise virtual desktop and cloud-hosted desktop platforms. This role is focused primarily on Windows 365 Cloud PC and Azure Virtual Desktop (AVD), with strong Windows engineering skills required to ensure secure, stable, performant, and supportable desktop experiences across cloud, virtual, and physical endpoint environments.

The ideal candidate will bring deep hands-on expertise with Windows 365 Cloud PC, Azure Virtual Desktop host pools, session hosts, images, scaling plans, FSLogix, Intune, Entra ID, endpoint security, identity integration, profile management, application delivery, monitoring, troubleshooting, and automation. Strong Windows 11 engineering skills are important, including image management, configuration standards, policy management, patching, application compatibility, security baselines, and performance tuning; however, the critical requirement for this role is proven experience engineering and supporting enterprise-scale Windows 365 and AVD environments.

This engineer will partner closely with infrastructure, networking, security, endpoint management, application, identity, and operations teams to deliver reliable Cloud Desktop and VDI services aligned to business needs. The role requires senior-level technical judgement, strong troubleshooting ability across desktop, identity, network, virtualization, and cloud layers, and the ability to automate repeatable processes that improve reliability, reduce operational overhead, and enhance the end-user experience.

What You’ll Do

• Windows 365 Cloud PC Engineering: Design, engineer, configure, support, and optimize Windows 365 Cloud PC environments, including provisioning policies, Cloud PC images, user assignment models, license utilization, device configuration, security baselines, network connectivity, performance monitoring, resiliency, and operational support processes.
• Azure Virtual Desktop Engineering: Architect, deploy, manage, and troubleshoot Azure Virtual Desktop environments, including host pools, workspaces, application groups, session hosts, scaling plans, images, FSLogix profiles, network integration, identity integration, monitoring, security configuration, and capacity planning.
• Cloud Desktop / VDI Platform Ownership: Serve as a senior technical engineer for enterprise Cloud Desktop and VDI platforms, ensuring that Windows 365 and AVD services are scalable, secure, resilient, cost-aware, well-documented, and aligned with enterprise architecture, security, and operational standards.
• Windows Engineering Support: Apply strong Windows 11 engineering skills to support Cloud Desktop and VDI environments, including image lifecycle management, Windows configuration standards, Intune and Group Policy management, patching, application compatibility, endpoint security baselines, driver and firmware coordination where applicable, troubleshooting, and performance optimization.
• Persona-Based Workspace Delivery: Develop and maintain persona-driven desktop and workspace models that align Windows 365, AVD, application access, performance profiles, security controls, and user experience standards to the needs of different business and technical user groups.
• Application, Profile & User Experience Optimization: Engineer and support solutions for application delivery, FSLogix profile management, identity-based access, logon optimization, session performance, desktop responsiveness, collaboration application readiness, endpoint configuration, and consistent user experie…