UiPath & Generative AI Application Support Engineer

Job Title: UiPath & Generative AI Application Support Engineer

Location: Rahway, NJ ( Onsite from day 1 )

Duration: 6+ Months

Mandatory Skill:

• Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions.

• Monitor bot execution, queues, assets, and schedules.

• Deploy and manage automation packages across environments.

• Coordinate with development teams for bug fixes and enhancements.

• Maintain automation documentation and operational runbooks.

Role Summary:

We are seeking a skilled UiPath & Generative AI Application Support Engineer to provide L2/L3 support, maintenance, monitoring, and continuous improvement for enterprise automation solutions built using UiPath and GenAI technologies. The candidate will ensure high system availability, resolve production issues, optimize bot performance, and support AI-driven business processes.

UiPath Support

• Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions.

• Monitor bot execution, queues, assets, and schedules.

• Deploy and manage automation packages across environments.

• Coordinate with development teams for bug fixes and enhancements.

• Maintain automation documentation and operational runbooks.

Generative AI Support

• Support GenAI solutions utilizing OpenAI, Azure OpenAI, Gemini, or similar LLM platforms.

• Monitor AI service performance, token usage, response quality, and API integrations.

• Troubleshoot prompt failures, model response issues, and integration defects.

• Collaborate with data scientists and AI engineers for issue resolution.

• Assist in prompt tuning and optimization activities.

Monitoring & Operations

• Utilize tools such as:

• UiPath Insights • Dynatrace • AWS CloudWatch • Azure Monitor • Splunk/AppDynamics (if applicable)

• Analyze logs, alerts, and application performance metrics.

• Implement preventive and corrective actions to reduce incidents. Continuous Improvement

• Identify automation and support process enhancements.

• Recommend performance optimization opportunities.

• Support platform upgrades, patching, and release activities.

• Contribute to knowledge management and operational excellence initiatives.

Technical Skills

• UiPath Orchestrator Administration

• UiPath Studio & Robot Support

• RPA Production Support & Monitoring

• REST APIs and Web Services

• SQL and Database Troubleshooting

• Windows Server Administration

• Incident and Problem Management

• Generative AI platforms (Azure OpenAI, OpenAI GPT, Gemini)

• Prompt Engineering fundamentals

• Cloud platforms (AWS/Azure)

Work Authorization

Applicants must be legally authorized to work in the United States.

Equal Employment Opportunity

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.