Business Operations Manager - AI integrator

About the Role

This is not a seat-filler role. We’re looking for the CEO’s right hand — someone who doesn’t just run operations, but makes the whole company stronger. You’ll fix broken systems, see problems before they hit, and have the standing to tell leadership “we’re approaching this wrong — here’s a better way,” and back it with a plan. A core part of this role is leading our AI integration and process automation — both building the automations yourself and setting the vision for where technology can replace manual work. Above all, we want someone who brings real energy and enthusiasm to the work every day — a person who’s genuinely excited to build, improve, and take ownership.

BSM Facility Solutions manages property and facility operations across New York, New Jersey, and Florida. As we grow, we need an operator who can turn manual processes, messy data, and tribal knowledge into clean, scalable systems — and who thinks about leverage: how to make the team do better work with less friction, rather than simply adding headcount. You’ll start by learning how we actually work today, then improve it. Over time, you’ll become the person the CEO trusts to diagnose what’s slowing the business down and to build the fix.

What You’ll Do

• Map and document how our operations work today across properties, staffing, and vendors
• Identify bottlenecks, redundant manual steps, and unreliable data — then eliminate them
• Build and maintain workflows and tools that make the team faster, cleaner, and more accurate
• Turn one-off spreadsheets into repeatable, scalable systems that multiply the team’s output
• Lead our AI integration and process automation — identify where AI and automation can remove manual work, then build those solutions hands-on (automation platforms, AI tools, integrations)
• Set the technology vision for operations and manage implementation end to end, bringing in developers or contractors when the work calls for it
• Anticipate problems before they become fires, and bring proposals — not just complaints — to leadership
• Partner with operations, staffing, and account teams to roll out improvements and train people on them

What We’re Looking For

• Real enthusiasm and energy — you’re genuinely excited to build, improve, and own outcomes; people feel your drive
• A track record of improving a process or system that no one assigned you to fix
• Evidence of speaking up — respectfully challenging a manager or leader with a better idea, backed by reasoning
• Forward-thinking judgment: examples of seeing a problem coming and acting early
• A “leverage” mindset — you think about what makes the whole company and team work better, not just your own task list
• Hands-on experience building automations and integrating AI tools into real workflows — not just talking about them (automation platforms like Zapier/Make, AI tools, APIs, or similar)
• You can build real, working tools and automations using AI (like ChatGPT or Claude) — no formal engineering background required. You know the problem cold and let AI handle the code.
• The judgment to know where AI and automation genuinely help versus where they’re hype — and the ability to lead implementation, whether building it yourself or directing others
• Advanced spreadsheet skills (Excel / Google Sheets — formulas, pivots, clean data structure)
• Familiarity with at least one no-code / automation or database tool (Airtable, Zapier/Make, Notion, or similar), or a proven ability to teach yourself one fast
• Strong attention to detail and a low tolerance for messy data
• A clear communicator who can document a process so others can follow it

Nice to Have

• Experience in property management, facilities, staffing, or field operations
• Experience as an early or #2 operator at a small or growing company
• Basic comfort with light scripting or database concepts (not required)

Compensation

Competitive base salary plus a performance bonus tied to the systems, automations, and efficiency gains you create.

How to Apply

Send your résumé and a short note answering one question: “Tell us about a process you improved that nobody asked you to.” We care more about that story than a perfectly formatted cover letter.

BSM Facility Solutions is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Pay: $78,145.28 - $125,000.00 per year

Bene…