AWS Solution Architect

Senior AWS WorkSpaces Architect

Job Title: Senior AWS WorkSpaces Architect
Location: Remote – US
Work Schedule: US Business Hours / PST Overlap
Employment Type: Contract / Long-Term
Experience: Senior-level AWS WorkSpaces Architecture & Engineering

Job Overview

We are seeking a highly experienced Senior AWS WorkSpaces Architect to lead the architecture, engineering, reliability, troubleshooting, and continuous improvement of a large-scale AWS WorkSpaces environment.

The ideal candidate will be a hands-on technical expert capable of designing, building, troubleshooting, and operating enterprise AWS WorkSpaces environments while collaborating with internal technology teams, business units, end users, and AWS.

This is not a coordination-only or project management role. Strong hands-on AWS WorkSpaces engineering and architecture experience is required.

Support Hours

• Must have substantial daily overlap with US business hours.
• Coverage must extend through at least 2:00 PM Pacific Time each business day.
• Must be available for P1/P2 incident bridge calls and technical escalations during the overlap window.
• Participate in US-hours meetings, operational reviews, migration planning, AWS syncs, and RCA/PIR/AAR sessions.

Key ResponsibilitiesAWS WorkSpaces Architecture & Engineering

• Drive the technical architecture and direction of the AWS WorkSpaces platform.
• Design and implement improvements for reliability, performance, security, and cost optimization.
• Own the golden image lifecycle, including creation, validation, patching, versioning, deployment, and retirement.
• Build and maintain provisioning automation and standardized deployment tooling.
• Develop monitoring, alerting, and health dashboards using CloudWatch, EventBridge, and CloudTrail.
• Design and support AWS Directory Service and Active Directory integration.
• Work with VPCs, subnets, DNS, routing, firewalls, security groups, and VPC endpoints.
• Design controlled client-version testing and rollout processes.
• Participate in AWS Well-Architected Reviews and drive recommendations through implementation.

Operations & Incident Management

• Serve as the senior technical escalation point for complex AWS WorkSpaces and VDI issues.
• Lead P1/P2 major incidents, resolution activities, RCA, and preventive actions.
• Manage AWS Support cases through resolution.
• Troubleshoot provisioning, lifecycle, connectivity, latency, and unhealthy WorkSpaces.
• Investigate and resolve cross-region and international connectivity issues.
• Own complex latency investigations through closure.

Cost Optimization & Governance

• Implement and manage AWS WorkSpaces cost-optimization practices and tools.
• Analyze WorkSpaces usage and billing models to identify optimization opportunities.
• Develop lifecycle automation for terminated employees and contractors.
• Establish sustainable governance and cleanup processes.
• Define provisioning controls and usage-justification requirements.
• Partner with business units to rationalize bastion versus web-access use cases based on usage and cost data.

Stakeholder & AWS Engagement

• Act as a primary technical interface with business units, end users, AWS, and internal technology teams.
• Gather stakeholder feedback and translate it into actionable platform improvements.
• Co-develop technical roadmaps and implementation plans.
• Develop deployment and migration plans for different business-unit waves.
• Act as the technical liaison with AWS and drive platform issues to resolution.
• Maintain a continuous feedback loop with business units and end users.

Required Skills & Experience

• Senior-level, hands-on AWS WorkSpaces engineering and architecture experience.
• Strong knowledge of AWS End User Computing (EUC).
• Hands-on experience with:
• AWS WorkSpaces Personal
• WorkSpaces Secure Browser
• WorkSpaces bundles
• WorkSpaces images
• WorkSpaces directories
• Strong AWS infrastructure knowledge, including:
• VPC
• Subnets
• DNS
• Routing
• Security Groups
• VPC Endpoints
• AWS Directory Service / Active Directory
• Strong Windows and macOS endpoint/client troubleshooting experience.
• Experience with:
• Amazon CloudWatch
• EventBridge
• CloudTrail
• AWS Lambda
• Scripting and automation
• Strong experience with WorkSpaces image lifecycle management.
• Experience with AWS WorkSpaces cost optimization and usage analysis.
• Experience with ServiceNow ITSM, including Inci…