IT System Administrator – Automation & AI

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

OVERVIEW

The IT team at UserTesting manages company-wide systems and serves as an integration, automation, and support point for the company’s technology initiatives. The Senior IT Systems Administrator, AI & Automation manages critical platforms and helps set the technical direction for how they are configured, integrated, scaled, and secured across a large and varied enterprise tool set and a mixed macOS and Windows environment.

This role can lead platform initiatives end to end, from scoping and design through implementation and handover, and is accountable for the ongoing health, security posture, and lifecycle of the systems they own. Increasingly, that work includes connecting our systems to Automation & AI tooling enabling advanced capabilities in the platforms we already run, and building the integrations and access controls that let those capabilities operate safely.

Where an IT Systems Administrator can execute with approved designs, the Senior IT Systems Administrator produces the design, decides the approach with IT management, and reviews and validates changes requested for platforms they manage. The role is the senior technical escalation point for the IT team and mentors IT Systems Administrators and IT Support Specialists in the systems and practices behind that work.

Key Responsibilities

Platform Ownership, Automation, and Security

• Manage IT owned enterprise platforms including Okta, Google Workspace, and Intune  covering configuration standards, release management, integration patterns, and long-term roadmap.
• Lead platform initiatives end to end: requirements, design, sequencing, rollback and validation planning, and execution to completion.
• Own change management for assigned platforms, reviewing changes proposed by IT Systems Administrators and determining what requires escalation.
• Set and enforce technical standards across IT processes and applications, including automated provisioning models, group and permission strategy, SSO and SCIM patterns, vulnerability management, and automation and integration capability.
• Design and build integrations and automations using REST APIs, Okta Workflows, and scripting in Python and Bash; own the frameworks others build on, and keep the automation ecosystem current as applications and connected endpoints change.
• Stand up and maintain the integration layer that connects internal tools and data sources to AI systems, including MCP (Model Context Protocol) servers scoping access, managing credentials, and troubleshooting connectivity.
• Evaluate, enable, and govern AI features within platforms we already run (for example Atlassian Rovo, Claude, ChatGPT, Google Gemini), working with vendors and internal stakeholders on configuration, rollout, and usage guardrails..
• Assist the security and development teams in enforcement across assigned platforms, including least-privilege access design, configuration hardening, and vulnerability remediation; run periodic access reviews and produce evidence for internal and external audit.

Cross-Functional Delivery, Vendors, and Budget

• Partner with business system owners across departments to administer, integrate, and improve the tools their teams depend on, acting as technical advisor on selection and configuration.
• Improve cross-departmental processes spanning multiple systems, and maintain visibility of the application ecosystem including ownership, access patterns, integrations, and overlap.
• Improve manual processes across IT and other departments throug…