DevOps Application Support Engineer

Job Summary

As a DevOps Application Support Engineer, you will design, implement, maintain and support infrastructure/ application services in accordance with business and functional requirements using appropriate SITA standards policies and processes across multiple tools.

Responsibilities

• Support DevOps Applications in accordance with agreed standards meeting the agreed technical and functional business requirements and specifications.
• Act as a Subject Matter Expert for the supported applications.
• Manages supplier relationships and liaises with suppliers on problem-solving and best practices.
• Participates in the full lifecycle of multiple small to medium projects ensuring the solution(s) developed can sustain the projects functional and business requirements.
• Ensures all risks and issues that affect the project are raised following set processes and are actioned appropriately.
• Escalates risks and issues that pose a significant impact on deliverables.
• Ensures the integration of the requirements matches that of interacting systems applications and services both inside and outside of SITA in the wider airline community.

Qualifications

• At least 5 years experience in implementation or support of DevOps application deployments implementing systems and modules with experience in multiple full lifecycle implementations.
• Familiar with the operational support of applications, not one particular application.
• Familiarity with synchronization tools (e.g. MFConnect, Tasktop) is desirable.
• Understanding of DevOps tools is required.
• More experience with tooling that supports the development process; tools like Azure DevOps, Azure Git, SonarQube, Octane (Value Edge).
• Generically Issue tracking, source code management, static analysis, quality management.
• Good problem-solving skills, planning, teamwork and communication.
• Coordinate multiple technical streams of work to produce a complete solution.
• Understand the concept of IT security and its application to computer systems architecture.
• Sound knowledge of system integration, cloud infrastructure and hardware.
• Understand trade-offs and risks with technical choices.
• Master’s degree or equivalent, preferably in Computer Science, Engineering, Mathematics or similar-where applicable a recognised professional certification is desirable.

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