Network Engineer - Reactive

JOB SUMMARY

The Network Engineer is primarily engaged in troubleshooting, installing network and server issues in customers’ environments including servers, switches, and other networking devices. The Network Engineer will document identified network information that is pertinent for future support. The Network Engineer is primarily troubleshooting issues that were escalated from other tiers. The Network Engineer will work with senior level engineers to implement solutions for break/fix problems.

ESSENTIAL FUNCTIONS

• Troubleshoot firewalls, access points, switches, and other network infrastructures.
• Assist with hardware installs as it pertains to networking. i.e. firewalls, switches, UPSs.
• Provide support for customers’ server environments.
• Support identity infrastructure such as Entra ID and Active Directory
• Provide support of network protocols such as DNS, DHCP, and routing.
• Perform customer onsite visits to troubleshoot, repair, install networking and server equipment.
• Troubleshoot Cloud infrastructure, such as Azure VMs, Azure VPN Gateways, Entra ID, & Microsoft Intune.
• Provide input and evaluate new technology.
• Travel to customer sites for diagnosis and remediation of discovered issues.
• Provide assistance with customers’ IT vendors to troubleshoot and remediate their core applications and hardware as it pertains to networking.

OTHER DUTIES

• Participates in special projects as required.
• Assists in oncall after hours phone rotation as needed.
• Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field or 2+ years experience in related field.
• Relevant certifications are highly preferred:

CompTIA: Security+, Network+

Microsoft: AZ-104, AZ-700

Palo Alto: PCNSA, PSNSE

KNOWLEDGE, SKILLS & ABILITIES

• Experience with networking techniques is required.
• Experience with Cisco, HP, SonicWall, Palo Alto, and Ubiquiti networking equipment is preferred.
• Experience with networking including IP Addressing/Subnetting, VLANS, Port Aggregation, DNS, DHCP, RDP, LDAP, is required.
• Experience with virtualization platforms including VMware and HyperV is required.
• Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2016 and newer, Microsoft Active Directory, Entre ID, Microsoft 365, Microsoft PowerShell, major EDR solutions, and enterprise class backup solutions.
• Experience with DUO is preferred.
• Knowledge in troubleshooting and resolving workstationbased software issues

with Microsoft Windows 10 and 11, Microsoft Office applications, and domain and workgroup environments.

• Ability to travel the Northeastern US as needed.
• Candidate must have excellent listening skills, be organized, be able to meet demanding deadlines, be detail oriented, have excellent problemsolving skills, always take responsibility, have a great attitude, demonstrate personal integrity

& honesty, maintain independence, be a self-starter and have excellent project management skills.

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