Network Administrator

The Network Administrator is responsible for supporting, maintaining, troubleshooting, and improving ours and client network environments. This role focuses on enterprise networking, network security, Fortinet technologies, incident response, monitoring, maintenance, and direct client support.

Role Responsibilities

• Bring a collaborative, client-first mindset every day
• Act as a professional representative of our brand and its partners
• Possess a keen ability to identify where network operations could be better through design, processes, documentation, security, and automation
• Work with clients to support, maintain, and troubleshoot network environments, including routers, switches, firewalls, wireless access points, VPNs, and Fortinet technologies
• Deploy and monitor network infrastructure and respond to alerts, outages, performance issues, incidents, and service requests through resolution or escalation
• Plan, document, communicate, and execute network maintenance, upgrades, and changes in accordance with established change management procedures
• Own assigned work through resolution, including customer communication, ticket updates, escalation, project management and ownership, and handoff when required
• Work with vendors and service providers to troubleshoot issues and drive escalated incidents through resolution
• Create and maintain network documentation, configurations, diagrams, troubleshooting procedures, and knowledge articles
• Assist with network-related projects, migrations, and infrastructure improvements
• Perform other duties as required to help the team achieve its objectives

Experience:

• 3+ years of experience supporting enterprise network environments
• Hands-on experience configuring and troubleshooting routers, switches, firewalls, routing, switching, VLANs, DNS, DHCP, NAT, QoS, and VPN technologies
• Hands-on experience with Fortinet technologies and FortiOS; Cisco IOS experience preferred
• Experience with network security technologies including ACLs, firewall policies, IPS/IDS, IPsec, and SSL VPNs
• Experience with virtual and cloud networking environments, including VMware and cloud platforms such as Azure; NSX experience preferred
• Experience with network automation, scripting, APIs, Python, PowerShell, Ansible, or similar technologies is preferred

Required Knowledge, Skills, and Abilities:

• Strong hands-on knowledge of Fortinet technologies and product suite, including FortiGate and FortiManager; experience with FortiAnalyzer, FortiMonitor, and FortiPortal is preferred
• Advanced understanding of routing, switching, and network security technologies, including BGP, OSPF, STP, VLANs, VRFs, ACLs, VPNs, IPS/IDS, firewall policies, segmentation, and high availability
• Strong understanding of TCP/IP, the OSI Model, Ethernet, enterprise network topologies, and common network protocols
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, VMware networking, NSX, and Azure networking concepts
• Strong analytical and troubleshooting skills with the ability to resolve complex connectivity, routing, firewall, VPN, and performance issues
• Strong client communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to work independently and collaboratively, prioritize work based on business and customer impact, and perform effectively in a fast-paced environment
• Strong ownership, accountability, and communication throughout the lifecycle of assigned work
• Fluent in English, both verbal and written

Education:

• Degree in Computer Science, Information Technology, related field, or equivalent experience in a network administrator or IT support role

Licensing/Certifications:

• Network-related certifications or education is a plus
• One or more relevant industry recognized certifications is a plus: CCNA, CCNP, NSE4, VSP, ITIL, etc.

Working Conditions:

• Hybrid or Remote work location
• Participation in an on-call rotation required
• Occasional after-hours work may be required for planned maintenance, migrations, upgrades, and critical incidents