Director of Sales, AI and Experience Orchestration

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Sales, AI and Experience Orchestration based in the United States. This is a senior sales leadership opportunity focused on accelerating the adoption of AI-powered customer experience and orchestration solutions across North America. You will lead and develop a team of specialist sales professionals responsible for influencing complex enterprise opportunities and driving AI-focused growth. The role combines people leadership, strategic selling, executive engagement, and cross-functional collaboration. You will work closely with core Account Executives to shape territory strategies, accelerate opportunities, and translate customer challenges into measurable AI-driven outcomes. The position offers significant visibility across sales, product, marketing, enablement, and customer success teams. It is an opportunity to help scale AI-led sales motions and support the evolution of enterprise customer experience through emerging technologies.

Accountabilities

• Lead, coach, and develop a team of AI and Experience Orchestration specialist sellers operating as overlay sales professionals.
• Establish effective engagement models defining how specialist sellers collaborate with Account Executives, including when they should independently lead specific sales activities or opportunities.
• Drive consistent execution of AI-focused sales motions aligned with pipeline, revenue, new-logo, and expansion objectives.
• Partner with regional and subregional sales leadership to align specialist coverage, priorities, account strategies, and engagement models.
• Help sales teams translate customer business challenges into relevant AI use cases, measurable business outcomes, and compelling value propositions.
• Demonstrate strong executive presence, thought leadership, and consultative selling practices while establishing a high standard for the specialist sales organization.
• Support complex enterprise opportunities by engaging directly with senior customer stakeholders alongside sales leaders and specialist sellers.
• Monitor AI market developments, competitive dynamics, and customer feedback to continuously refine sales messaging, enablement, and go-to-market approaches.
• Collaborate with Product, Marketing, Enablement, Customer Success, and Professional Services teams to share customer insights and improve sales effectiveness across the organization.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10+ years of experience in enterprise software sales, including experience selling AI-related solutions within the customer experience space.
• 5+ years of people management experience leading specialist overlay teams, subject-matter experts, direct sales teams, or pre-sales organizations.
• Strong understanding of AI-powered customer experience, conversational AI, experience orchestration, or related enterprise technologies.
• Demonstrated ability to influence sales outcomes through effective partnership with Account Executives and sales leadership without direct ownership of accounts or opportunities.
• Proven experience supporting enterprise sales organizations in driving new customer acquisition and expansion growth.
• Excellent communication, presentation, negotiation, and executive engagement skills.
• Strong collaboration skills and the ability to operate effectively within matrixed, cross-functional sales environments.
• Ability to manage competing priorities, navigate ambiguity, and guide teams through complex and lengthy enterprise sales cycles.
• Strong commercial judgment, strategic thinking, coaching ability, and a customer-focused approach.

Benefits

• Competitive base salary range of $156,800–$275,800, depending on experience, qualifications, skills, and location.
• Potential eligibility for commission and/or performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• Telehealth coverage.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption assistance.
• Fertility treatment benefits.
• Professional development, mentorship, leadership development, and career growth opportunities.
• Learning and education support designed to help employees build future-ready skills.
• Paid volunteer time and well-being resources.
• Flexible-…