IT Systems & Network Technician

About KME

KME Technology Solutions is a managed service provider headquartered in Mount Laurel, NJ, supporting organizations across South Jersey, Delaware, and the Philadelphia metro area. Our clients include healthcare and dental practices, nonprofits, and local government — organizations that depend on us to keep their people productive and their data secure. We’re a small, hands-on team, and every engineer here has a direct impact on our clients and our growth.

The Role

We’re looking for a Systems Engineer who is comfortable owning endpoints, servers, and networks end to end. You’ll support KME’s full client base, with a significant share of your time dedicated to one of our largest managed accounts, a multi-site nonprofit organization. This is a field-first role: you’ll spend most of your week at client locations, solving problems in person and building relationships with the people you support.

Travel & Work Location

• Travel up to 5 days per week. You’ll travel to client sites anywhere in our service area, from Dover, DE to Trenton, NJ, including the Philadelphia metro and South Jersey.
• Typically onsite. In most weeks, you will be working at a client location.
• Remote when not dispatched. On days when no onsite dispatch is required, you’ll have the opportunity to work remotely.
• Reliable transportation. A valid driver’s license, clean driving record, and reliable personal vehicle are required.

What You’ll Do

• Provide Tier 2 support for endpoints, servers, and network infrastructure across multiple client environments
• Serve as a primary onsite and remote resource for a large multi-site nonprofit client
• Administer Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Manage Microsoft 365 tenants, including Exchange Online, Entra ID, Intune, Teams, and SharePoint
• Configure and troubleshoot Fortinet FortiGate firewalls, VPN (IPsec and SSL), switching, VLANs, and wireless
• Support VMware vSphere environments, including host and VM maintenance
• Deploy, image, patch, and secure Windows endpoints using our RMM platform (NinjaOne)
• Monitor and respond to alerts, backup failures, and security events; remediate or escalate as needed
• Work tickets through to resolution with clear notes and timely client communication
• Document configurations, procedures, and client environments in IT Glue
• Contribute to projects such as server migrations, network refreshes, VPN migrations, and M365 rollouts

What You Bring

• 3+ years of hands-on IT experience in a systems or network support role (MSP experience strongly preferred)
• Solid working knowledge of Windows Server and Active Directory
• Experience administering Microsoft 365 and Entra ID
• Practical networking skills: TCP/IP, routing, VLANs, VPN, firewall policy, and wireless
• Experience with virtualization (VMware preferred)
• Strong troubleshooting instincts and the ability to work independently in the field
• Professional, client-facing communication skills; comfortable explaining technical issues to non-technical users
• Valid driver’s license, clean driving record, and reliable transportation

Nice to Have

• Fortinet NSE certifications or hands-on FortiGate / FortiClient experience
• Cisco Meraki experience
• CompTIA Network+ or Security+, CCNA, or Microsoft certifications (MD-102, MS-102, AZ-104)
• Experience with NinjaOne, IT Glue, or similar RMM and documentation platforms
• Experience supporting healthcare, dental, nonprofit, or government environments, including HIPAA awareness
• Unifi Experience

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• Paid time off

Work Location: On the road